We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-6072189
23 Feb 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-6072189 The complaint Mr C complained about NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (‘NatWest’) not sending him notification when it blocked his card payments. He said this had been happening repeatedly for more than a decade. He also complained about NatWest failing to res... (3 pages)View decision -
Decision Reference DRN-6042290
23 Feb 2026 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-6042290 The complaint Mr M complains Bank of Scotland plc trading as Halifax wouldn’t accept a document from an online portal when he was attempting to open a student account. He’s also unhappy with the way his complaint was handled, and a DSAR. What happened Mr M had a current acco... (2 pages)View decision -
Decision Reference DRN-6172483
23 Feb 2026 Advantage Insurance Company Limited UpheldInsuranceDRN-6172483 The complaint Miss M complains that Advantage Insurance Company Limited unfairly cancelled her motor insurance policy. Miss M’s mum, Mrs M, has helped Miss M to bring her complaint. But, for simplicity, I will refer to Mrs M’s comments as being Miss M’s. Miss M’s policy is b... (5 pages)View decision -
Decision Reference DRN-6132950
23 Feb 2026 Aviva Insurance Limited UpheldInsuranceDRN-6132950 The complaint A partnership which I’ll refer to as M complains about what Aviva Insurance Limited did after it made a claim on its business protection insurance policy. What happened M is a farm business and has insurance with Aviva which includes cover for fatal injury to l... (2 pages)View decision -
Decision Reference DRN-6130997
23 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6130997 The complaint A company I’ll refer to as M complains that Revolut Ltd have declined to reimburse them for payments made to one of their accounts that were the result of a scam. They’d like the funds reimbursed. What happened Between November 2023 and January 2024 M sent thr... (3 pages)View decision -
Decision Reference DRN-5745133
23 Feb 2026 HDI Global Specialty SE UpheldInsuranceDRN-5745133 The complaint Mr T complains that HDI Global Speciality SE won’t offer him a buildings insurance policy following a subsidence claim. Reference to HDI includes its agents and representatives. What happened The circumstances of this complaint aren’t in dispute, so I’ll summ... (4 pages)View decision -
Decision Reference DRN-6131013
23 Feb 2026 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-6131013 The complaint A company I’ll refer to as M complains that Lloyds Bank Plc have declined to reimburse them for funds that they say they lost to a scam. They would like to be reimbursed for their losses. What happened Between November 2023 and January 2024 M sent three payme... (3 pages)View decision -
Decision Reference DRN-5419018
23 Feb 2026 Saxo Capital Markets UK Ltd Not upheldInvestmentsDRN-5419018 The complaint Mr S complains to Saxo Capital Markets UK Ltd about the price an options trade was filled at which lost him money. What happened Mr S is a professional client with Saxo. On 7 November 2024, he wanted to close an option trade on an American copper company, that... (3 pages)View decision -
Decision Reference DRN-5900037
23 Feb 2026 Acasta European Insurance Company Limited Not upheldInsuranceDRN-5900037 The complaint Mrs S complains Acasta European Insurance Company Limited (Acasta) has declined the claim she made under her furniture protection insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised event... (2 pages)View decision -
Decision Reference DRN-6109746
23 Feb 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6109746 The complaint Mr R’s complaint is, in essence, that Mitsubishi HC Capital UK PLC, trading as Novuna Personal Finance (the ‘Lender’), acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 197... (10 pages)View decision