We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 391431 results
-
Decision Reference DRN-5341034
21 Mar 2025 AWP P&C S.A. Not upheldInsuranceDRN-5341034 The complaint Mrs S complains that AWP P&C S.A. hasn’t paid a claim under her travel insurance policy. What happened Mrs S held a travel insurance policy through her bank account. The insurer was AWP. Mrs S travelled abroad in July 2024 but her passport was unfortunate... (3 pages)View decision -
Decision Reference DRN-5352591
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5352591 The complaint Mr H complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr H is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision -
Decision Reference DRN-5417880
21 Mar 2025 Liverpool Victoria Financial Services Limited Not upheldInsuranceDRN-5417880 The complaint Mrs A is unhappy that Liverpool Victoria Financial Services Limited (‘LV’): cancelled a life insurance policy she held jointly with her husband, Mr A (‘the policy’); and declined a claim for the life benefit made on the policy after Mr A sadly died. What ha... (4 pages)View decision -
Decision Reference DRN-5245689
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245689 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity via social media, that appeared to be endorsed by celebrities. Unfortunately, this turned out to be a scam. Mr C was contac... (9 pages)View decision -
Decision Reference DRN-4867743
21 Mar 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-4867743 The complaint Mr C complains that TSB Bank PLC (TSB) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4867742
21 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4867742 The complaint Mr C complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of thi... (3 pages)View decision -
Decision Reference DRN-4867744
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4867744 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5302212
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302212 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5206092
21 Mar 2025 Interactive Investor Services Limited Not upheldPensions and AnnuitiesDRN-5206092 The complaint Mr G complains that he has lost out financially because of Interactive Investor Services Limited’s (IISL) actions when reversing a contribution made by his company to his self- invested personal pension (SIPP) in error. What happened The history leading up to ... (2 pages)View decision -
Decision Reference DRN-5094192
21 Mar 2025 St James's Place UK plc Not upheldInvestmentsDRN-5094192 The complaint Mr H complains that St James’s Place UK plc (‘SJP’) have unfairly prevented him from accessing the monies he’s invested within their property fund. Mr H would now like SJP to allow him access to the monies he has in their property fund so he can transfer the fu... (3 pages)View decision