We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4707301
25 Mar 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4707301 The complaint Mr M has complained about the quality of a car he acquired under a hire purchase agreement with MI Vehicle Finance Limited (“MIVF”). What happened Mr M acquired a used car under a hire purchase agreement with MIVF in March 2023. The car cost around £26,700 and had... (4 pages)View decision -
Decision Reference DRN-4580569
25 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4580569 The complaint Mr M complains that he is unable to make online payments to his credit card account with Bank of Scotland plc trading as Halifax. What happened Mr M holds a credit card account with Halifax. He experienced issues making online payments to the account from his curr... (2 pages)View decision -
Decision Reference DRN-4705215
25 Mar 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4705215 The complaint Mr L’s first complaint point is that a withdrawal from his pension was incorrectly processed by ReAssure Limited (‘ReAssure’). The withdrawal was meant to be from the tax-free element of his pension however an error was made, and the withdrawal was taxed. As a res... (5 pages)View decision -
Decision Reference DRN-4704659
25 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4704659 The complaint Miss S is unhappy with how Bank of Scotland plc trading as Halifax (BoS) handled her chargeback claim for a faulty car. What happened In June 2022, Miss S used her debit card on her Bank of Scotland (BoS) account to make payments of £295 and £4,295 to buy a second... (5 pages)View decision -
Decision Reference DRN-4619652
25 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4619652 The complaint Mr E has complained that Bank of Scotland plc (“Halifax”) mis-sold him a fee-paying Ultimate Reward Current Account (“URCA”) in September 2010. Mr E says that the account was mis-sold because he says he was told that upgrading his account to an URCA was the only w... (2 pages)View decision -
Decision Reference DRN-4496959
25 Mar 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4496959 The complaint Mr K has complained about the quality of a car he acquired under a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). What happened In March 2022 Mr K acquired a new electric car under a hire purchase agreement with BMWFS. The car cost aroun... (3 pages)View decision -
Decision Reference DRN-4633948
25 Mar 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4633948 The complaint Mr R states that the advice given by Pi Financial Ltd (Pi) in respect of his pension was negligent and he has lost out financially as a result. The complaint has been submitted on behalf of Mr R by a claims management company (CMC) but to keep things simple, all c... (7 pages)View decision -
Decision Reference DRN-4385630
25 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4385630 The complaint Mr B is complaining about the way Society of Lloyd's (SOL) has handled a claim he made on his commercial property insurance policy. SOL has appointed another company to act on its behalf, but for ease of reference I shall refer to anything that that company s... (4 pages)View decision -
Decision Reference DRN-4660799
25 Mar 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4660799 The complaint Mr B says AXA Insurance UK Plc wrongly held him at fault for an accident after he made a claim on his motor insurance policy. What happened Mr B told AXA that when the accident happened on 30 July 2023 he had indicated to enter the left-hand lane in front of a bus... (2 pages)View decision -
Decision Reference DRN-4550327
25 Mar 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4550327 The complaint Mr W is unhappy AXA PPP Healthcare Limited declined his claim on his group private medical insurance policy. What happened Mr W suffers from a condition called Peyronie’s disease. He began having consultations and diagnostic tests for his condition in 2022. AXA co... (4 pages)View decision
