We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4581975
1 Feb 2024 Tideway Investment Partners LLP Not upheldPensions and AnnuitiesDRN-4581975 The complaint Mr C complains about the advice Tideway Investment Partners LLP trading as Tideway Wealth (‘Tideway’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice ... (5 pages)View decision -
Decision Reference DRN-4566582
1 Feb 2024 Pension Insurance Corporation plc Not upheldPensions and AnnuitiesDRN-4566582 The complaint Mr F’s complaint is about the trivial commutation lump sum that he was paid by Pension Insurance Corporation plc (PIC). He says he wasn’t aware his pension had been transferred to PIC. And he believes the value calculated and paid was incorrect. Mr F has also said... (3 pages)View decision -
Decision Reference DRN-4255077
1 Feb 2024 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-4255077 The complaint Mr L complains that he was unable to use his credit card whilst abroad. He is unhappy with the way JAJA FINANCE LTD dealt with his complaint. What happened Mr L had an account with JAJA. Whilst abroad Mr L found that he was unable to use his card. He contacted JA... (3 pages)View decision -
Decision Reference DRN-4427971
1 Feb 2024 Hiscox Insurance Company Limited UpheldInsuranceDRN-4427971 The complaint Mr C, a sole trader, has complained about Hiscox Insurance Company Limited’s settlement offer in relation to a claim for business interruption cover under its business insurance policy. Hiscox is the underwriter of this policy i.e. the insurer. Part of this compla... (11 pages)View decision -
Decision Reference DRN-4282037
1 Feb 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-4282037 The complaint Mr A complained to us that Lex Autolease Limited (“Lex”) charged him for the delayed collection of a car. What happened In March 2019 Mr A entered into a hire agreement for a car with Lex. The agreement was to come to an end after 48 months. In January 2023 the ag... (3 pages)View decision -
Decision Reference DRN-4454943
1 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4454943 The complaint Mr M complains that Barclays Bank UK PLC gave him incorrect information about how to remove a party to a joint savings account. As a result, Mr M says funds paid into the account were withdrawn by the other party without consent. What happened In April 2022 Mr M c... (3 pages)View decision -
Decision Reference DRN-4591591
1 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4591591 The complaint Mr L complains that Nationwide Building Society (Nationwide) placed restrictions and eventually closed his current account. It said it was concerned he had been the victim of fraud which he denies. He would like the allegations of fraud to be removed from his cred... (7 pages)View decision -
Decision Reference DRN-4568141
1 Feb 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4568141 The complaint Mr C complains that Oplo PL Ltd lent irresponsibly when it approved his loan application. What happened On 12 October 2018 Mr C applied for a loan of £11,052 with Oplo. Mr C said he had housing costs of £525 a month and completed an income and expenditure assessme... (2 pages)View decision -
Decision Reference DRN-4595000
1 Feb 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4595000 The complaint Mrs M complains that Madison CF UK Limited trading as 118 118 Money (“118 118”) irresponsibly agreed a loan for her. What happened 118 118 agreed a loan of £4,000 for Mrs M in August 2022. The total amount owed was £7,665.12 to be repaid at £212.92 a month over 36... (4 pages)View decision -
Decision Reference DRN-4582593
1 Feb 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4582593 The complaint Mr A has complained J D Williams & Company Limited lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In May 2021 Mr A bought two mobile phones using his account with J D Williams. As he’d changed his mind about the... (2 pages)View decision
