We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5044909
4 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5044909 The complaint Mr N complains Tesco Personal Finance PLC trading as Tesco Bank registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr N held a credit card account with Tesco... (3 pages)View decision -
Decision Reference DRN-5066283
4 Nov 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5066283 The complaint Mrs B complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to her the £325.11 that she’s paid twice to her credit card account. What happened Mrs B had a Tesco Bank credit card account. She received an account statement in February 202... (3 pages)View decision -
Decision Reference DRN-5071660
4 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5071660 The complaint Mr C has complained about the service he received from Aviva Insurance Limited (Aviva) under a home emergency policy. What happened An Aviva engineer visited Mr C’s home and carried out a boiler service. A couple of months later, Mr C arranged for his own engi... (4 pages)View decision -
Decision Reference DRN-5124445
4 Nov 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5124445 The complaint Mr and Mrs H’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2)... (16 pages)View decision -
Decision Reference DRN-5092331
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5092331 The complaint Mr C complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4993607
4 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4993607 The complaint Mr N complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in an investment scam. What happened What Mr N says: Mr N is represented by a third-party claims firm which has put his case to us. But I refer to Mr N as the complainant here. He says he met... (5 pages)View decision -
Decision Reference DRN-5001405
4 Nov 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-5001405 The complaint Miss S complains that a transaction on her account with Lendable Ltd trading as Zable was pending for 10 days before it was cancelled. She’s also unhappy that the cash withdrawal facility on her account was suspended. What happened Miss S held a credit card acc... (3 pages)View decision -
Decision Reference DRN-4921936
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921936 The complaint Mrs G complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-5124381
4 Nov 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-5124381 The complaint Ms C complains Toyota Financial Services (UK) PLC (TFS) hasn’t done enough to put things right following the rejection of her car that was subject to a finance agreement. What happened In June 2023, Ms C entered into a 60 month hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-4800965
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4800965 The complaint Mr E complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr E says that he saw an advert for an investment with a company I’ll call J on social media. He got in touch to get some more information a... (3 pages)View decision
