We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4580491
1 Feb 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4580491 The complaint Mr L has complained about Ageas Insurance Limited’s decision to settle a third party claim as a fault claim under his van insurance policy. What happened In July 2022 Ageas received a claim from a third party who said an incident happened involving Mr L’s van. The... (2 pages)View decision -
Decision Reference DRN-4344127
1 Feb 2024 Share In Ltd Not upheldInvestmentsDRN-4344127 The complaint Mr S complains that an appointed representative (“AR”) of Share In Ltd (“Share In”) failed to disclose that his investment into a development project promoted on AR’s platform was at risk of fraud. What happened AR was an appointed representative of Share In betwe... (5 pages)View decision -
Decision Reference DRN-4552272
1 Feb 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4552272 The complaint Mr B has complained Vanquis Bank Limited opened a fraudulent account in his name without carrying out the necessary checks. What happened Mr B started receiving letters about a credit card debt from Vanquis, although he didn’t hold an account with them. The letter... (2 pages)View decision -
Decision Reference DRN-4533843
1 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4533843 The complaint Mr T complains that he has ongoing issues with his online banking which National Westminster Bank Plc hasn’t resolved. What happened Mr T says that he has ongoing issues with his mobile banking app and while he has been paid compensation, the issues still haven’t ... (2 pages)View decision -
Decision Reference DRN-4500428
1 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4500428 The complaint Mr I is unhappy that Revolut Ltd will not refund the money he lost as the result of an authorised push payment (APP) scam. Mr I’s complaint has been brought by a representative, for simplicity I will refer solely to Mr I in this decision, even when referencing wha... (3 pages)View decision -
Decision Reference DRN-4581907
1 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4581907 The complaint Miss Q complains that Lloyds Bank PLC failed to refund money she lost as a result of a scam. What happened Miss Q wanted to rent a property and saw a suitable one via a social media platform. The “owner” of the property sent her various photos of the property, and... (2 pages)View decision -
Decision Reference DRN-4261059
1 Feb 2024 Share In Ltd Not upheldInvestmentsDRN-4261059 The complaint Ms C complains that an appointed representative (“AR”) of Share In Ltd (“Share In”) failed to conduct sufficient due diligence on two property development projects promoted on AR’s platform. She feels Share In should have warned her about previous failed projects ... (5 pages)View decision -
Decision Reference DRN-4318481
1 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4318481 The complaint Mr N complains about the customer service he received from Clydesdale Bank Plc, trading as Virgin Money, when he was unable to use his credit card while abroad. What happened The details of this complaint are well known to both parties, so I won't repeat them... (3 pages)View decision -
Decision Reference DRN-4488538
1 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4488538 The complaint Miss P complains that Revolut Ltd won’t refund money she lost to a scam. What happened Miss P is represented in this complaint by a solicitor, for simplicity I will refer to Miss P throughout this decision, even when referencing what her representatives have said ... (3 pages)View decision -
Decision Reference DRN-4484521
1 Feb 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4484521 The complaint Mr M, managing partner of P (a partnership) is unhappy Tide Platform Ltd (trading as Tide) won’t reimburse P for the money it lost when Mr M fell victim to a scam. What happened Mr M fell victim to a safe account scam. He received a message appearing to be from Ti... (4 pages)View decision
