We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4503117
1 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4503117 The complaint Miss H is unhappy that HSBC UK Bank Plc trading as first direct (“first direct”) is unable to delete an old profile she held with it and that it will take four days to merge her old and new profiles resulting in her not being about to access her online banking for... (2 pages)View decision -
Decision Reference DRN-4411896
1 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4411896 The complaint Mr M complains that Bank of Scotland plc trading as Halifax provided him with poor customer service. What happened Mr M had an account with Halifax which was closed in 2020. In May 2023 he contacted Halifax to request a Data Subject Access Request (DSAR) so he cou... (2 pages)View decision -
Decision Reference DRN-3811670
1 Feb 2024 Hugh James Solicitors UpheldPensions and AnnuitiesDRN-3811670 The complaint Mr H complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Hugh James Solicitors, trading as Hugh James Independent Financial Advisers is respo... (5 pages)View decision -
Decision Reference DRN-4538107
1 Feb 2024 Wesleyan Assurance Society Not upheldInsuranceDRN-4538107 The complaint Mr I has complained about how Wesleyan Assurance Society (‘Wesleyan’) increased his premiums. What happened Mr I bought a unit linked income protection policy, underwritten by Wesleyan. The policy allows for the premium and the benefit amounts to be increased, fol... (2 pages)View decision -
Decision Reference DRN-4549888
1 Feb 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4549888 The complaint Mr B complained about pension projections provided by Aviva Life & Pensions UK Limited (Aviva) What happened Mr B said that Aviva sent him some pension projections in April 2023. These included projections to age 65 and 75. He checked the projections and felt ... (3 pages)View decision -
Decision Reference DRN-4171866
1 Feb 2024 VIBHS Financial Ltd Not upheldInvestmentsDRN-4171866 The complaint Mr W complains that VIBHS Financial Ltd gave him unsuitable advice to invest in a Contract for Differences (CFD) trading account. Mr W is being represented by a professional firm. What happened Mr W opened applied to open his CFD trading account in 2017. In the ap... (4 pages)View decision -
Decision Reference DRN-4591500
1 Feb 2024 National Counties Building Society UpheldBanking and PaymentsDRN-4591500 The complaint Mr B has complained about the actions of National Counties Building Society trading as Family Building Society (FBS) when he requested that it transfer his ISA to another provider. What happened I have previously issued a provisional decision regarding this compla... (3 pages)View decision -
Decision Reference DRN-4221697
1 Feb 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4221697 The complaint Ms C complains about the way eToro (UK) Ltd handled her Contract for Differences (CFD) trading account. What happened Ms C raised several complaints about eToro’s service. These included: Being misled into opening an account with eToro due to the promise of an eT... (4 pages)View decision -
Decision Reference DRN-3873004
1 Feb 2024 CMC Spreadbet Plc Not upheldInvestmentsDRN-3873004 The complaint Mr M complains about the way some of his currency spreadbets were closed by CMC Spreadbet Plc. He says he wasn’t allowed to close the trades when he wanted due to suspension of the market, and this caused him a financial loss. What happened Mr M opened his account... (5 pages)View decision -
Decision Reference DRN-4565588
1 Feb 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4565588 The complaint Mrs A and Mr A complain about Haven Insurance Company Limited (Haven) declining a claim under their home insurance policy for damage to their property in bad weather. Haven use agents to administer the policy and to assess claims. Reference to Haven includes these... (6 pages)View decision
