We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4719758
17 May 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4719758 The complaint Miss W complains that Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”) unfairly entered into a hire purchase agreement (“agreement”) with her. She says that due to her personal and financial circumstances at the relevant time the agreement w... (3 pages)View decision -
Decision Reference DRN-4735952
17 May 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4735952 The complaint In summary, Miss S is unhappy that Clydesdale Bank Plc trading as Virgin Money, blocked her credit card on several occasions whilst she was abroad. She wants to be compensated for the costs she incurred as a result of the card being blocked. Although Miss S’ accou... (2 pages)View decision -
Decision Reference DRN-4774597
17 May 2024 West Bay Insurance Plc UpheldInsuranceDRN-4774597 The complaint Mr F complains about how West Bay Insurance plc trading as Zenith Insurance (“West Bay”) handled a claim on his motor insurance policy. What happened Mr F had a motor insurance policy with West Bay covering his car which is a sportscar. In April 2022 he was involv... (3 pages)View decision -
Decision Reference DRN-4785945
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4785945 The complaint Mr R is unhappy Barclays Bank UK PLC (“Barclays”) won’t reimburse him the money he lost when he fell victim to a scam. What happened The details of this case have been clearly set out by our Investigator. As such, the facts are well-known to both parties, so I don... (4 pages)View decision -
Decision Reference DRN-4703796
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4703796 The complaint Mr R and Mrs R complain that Barclays Bank UK PLC (“Barclays”) reduced the overdraft limit on their account. The complaint is brought by both Mr R and Mrs R. But, for ease of reading, I’ll refer mostly to Mr R throughout this decision, as the submissions have been... (3 pages)View decision -
Decision Reference DRN-4737619
17 May 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4737619 The complaint Mr E complains that Aviva Life & Pensions UK Limited has turned down a critical illness claim he made on a group critical illness insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary o... (4 pages)View decision -
Decision Reference DRN-4698121
17 May 2024 F2 Capital Ventures LLP UpheldPensions and AnnuitiesDRN-4698121 The complaint Mrs W complains that F2 Capital Ventures LLP trading as F2 Financial Care (F2) gave her unsuitable advice to transfer her Guinness Mahon (GM) self-invested personal pension (SIPP) to a Morgan Lloyd (ML) SIPP to facilitate unregulated and high-risk investments. Mrs... (22 pages)View decision -
Decision Reference DRN-4784898
17 May 2024 esure Insurance Limited UpheldInsuranceDRN-4784898 The complaint Miss K complains about how esure Insurance Limited (“esure”) dealt with a claim made by a third-party on her motor insurance policy. What happened Miss K has a car insurance policy with esure that started in November 2022. Miss K says she received a call fr... (3 pages)View decision -
Decision Reference DRN-4755156
17 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4755156 The complaint Mr K complained that National Westminster Bank PLC (NatWest) incorrectly pursued him for debt which had been settled some years ago causing him distress and inconvenience. Mr K was also unhappy with NatWest’s delay responding to his complaint including a Subject A... (3 pages)View decision -
Decision Reference DRN-4749110
17 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4749110 The complaint Mr G complains that Lloyds Bank PLC (Lloyds) won’t refund the money he lost to a purchase scam. What happened Mr G was looking to purchase a car and found one advertised on a well-known online social media marketplace (that I’ll call F). The car was being advertis... (5 pages)View decision
