We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-4756791
17 May 2024 Leek United Building Society Not upheldBanking and PaymentsDRN-4756791 The complaint Mr G complains that Leek United Building Society (‘Leek’) has given him inconsistent information about its procedures and a poor response to his complaint. What happened Mr G asked Leek for information about a transfer of money he was expecting into his account. H... (2 pages)View decision -
Decision Reference DRN-4707637
17 May 2024 Amtrust Europe Limited UpheldInsuranceDRN-4707637 The complaint Mr S is unhappy with what Amtrust Europe Limited did following a claim he made on his legal expenses insurance policy. What happened Mr S had a dispute with his former employer relating to pay and a bonus. In May 2021 he contacted Amtrust seeking assistance in bri... (2 pages)View decision -
Decision Reference DRN-4654280
17 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4654280 The complaint Mr H complains that when dealing with a claim on his legal expenses insurance policy, Aviva Insurance Limited restricted his choice of legal representation, passed information to third parties without his consent and caused delays with the claim. Where I refer to ... (4 pages)View decision -
Decision Reference DRN-4529756
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4529756 The complaint Mr S complains that Barclays Bank UK PLC, trading as Barclaycard, has not met its obligations in regard to a transaction he made on his credit card for a Timeshare. What happened In November 2011 Mr S made a part payment for a timeshare agreement usi... (5 pages)View decision -
Decision Reference DRN-4695198
17 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4695198 The complaint Mr C complains that HSBC UK Bank Plc won’t reimburse funds he lost as a result of being a victim of fraud. What happened As the circumstances of this complaint are well known to both parties, I have summarised them briefly below. Mr C contacted an individual on a ... (3 pages)View decision -
Decision Reference DRN-4705246
17 May 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4705246 The complaint Ms L complains that AXA PPP Healthcare Limited has unfairly declined her claim under her private medical insurance policy. She is also unhappy about the service she received. What happened Ms L took out private medical insurance in March 2023. This was insured thr... (3 pages)View decision -
Decision Reference DRN-4688964
17 May 2024 Fairmead Insurance Limited Not upheldInsuranceDRN-4688964 The complaint Mr B and Mrs Y complain that Fairmead Insurance Limited unfairly declined a claim they made on a landlord’s insurance policy. Mr B and Mrs Y are joint policyholders and referred this complaint jointly, but most of the correspondence on both the claim and the compl... (3 pages)View decision -
Decision Reference DRN-4678846
17 May 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4678846 The complaint Mr A is unhappy that American Express Services Europe Limited (AESEL) refused his application for a credit card when a third-party website indicated he had a 100% application approval chance. What happened Mr A wanted to open a credit card account and used a third... (2 pages)View decision -
Decision Reference DRN-4787934
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4787934 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he purchased. He says he’s now made a substantial financial loss as a result of this misleading information and would like compensation. What happ... (7 pages)View decision -
Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision
