We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4594271
1 Feb 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-4594271 The complaint Miss R complains that Shop Direct Finance Company Limited (‘Shop Direct’) irresponsibly gave her two credit accounts that she couldn’t afford. What happened On 25 July 2013, Miss R applied for a credit account with Shop Direct. Miss R was given a £750 credit limit... (3 pages)View decision -
Decision Reference DRN-4594247
1 Feb 2024 Vodafone Limited Not upheldInsuranceDRN-4594247 The complaint Mrs D complains that Vodafone Limited cancelled her mobile phone insurance without her permission or knowledge. What happened Mrs D had several mobiles phones and contracts with Vodafone. She also had mobile phone insurance underwritten by another provider. Mrs D ... (2 pages)View decision -
Decision Reference DRN-4582976
1 Feb 2024 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-4582976 The complaint Mr P complains about the advice given by AMG Wealth Solutions LLP (‘AMG’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was unsuitable for ... (4 pages)View decision -
Decision Reference DRN-4505395
1 Feb 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4505395 The complaint Mr B complains about decline of a claim and cancellation of his motor insurance policy by his insurer, Highway Insurance Company Limited (Highway). References to Highway in this decision include other businesses that did work for them (their agents). What happened... (3 pages)View decision -
Decision Reference DRN-4419362
1 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4419362 The complaint Mr C complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In early 2023, Mr C’s wife received a message through an instant messaging service saying she could earn extra income by completing tasks on an ... (4 pages)View decision -
Decision Reference DRN-4572692
1 Feb 2024 Mortgage Advice Bureau Limited Not upheldInsuranceDRN-4572692 The complaint Mr A complains that Mortgage Advice Bureau Limited trading as Mortgage Advice Bureau (MAB) mis-sold him an income protection policy. What happened Mr A took out an income protection policy around the same time that he took out a mortgage. Following an accident at ... (2 pages)View decision -
Decision Reference DRN-4418657
1 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4418657 The complaint Mr B is unhappy he’s been charged a fee for the various packaged bank accounts he’s held with Lloyds Bank PLC over the years. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in ... (3 pages)View decision -
Decision Reference DRN-4465617
1 Feb 2024 Nelson Insurance Company Ltd UpheldInsuranceDRN-4465617 The complaint Mr L has complained about his car insurer Nelson Insurance Company Limited because it has declined his claim for his stolen car, it said he didn’t take reasonable care of it. What happened Mr L went to bed on the evening of 21 August 2022. When he got up the next ... (2 pages)View decision -
Decision Reference DRN-4232237
31 Jan 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4232237 The complaint Mr H complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t refund to him the money that he paid for some holiday club membership points. His wife is also involved in his complaint and he’s being represented by a claims ma... (7 pages)View decision -
Decision Reference DRN-4287050
31 Jan 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4287050 The complaint Mr C complains about Halifax Share Dealing Limited (“HSDL”). In summary, he says that he’s unhappy about the service he received from HSDL – in relation to not being able to trade in “Tritax Eurobox (EBOX)” – referred to as “EBOX” – using HSDL’s platform. Mr C say... (3 pages)View decision
