We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4558350
31 Jan 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4558350 The complaint Mr V complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t refund to him the money that he paid for a holiday club membership. His wife is also involved in his complaint and he’s being represented by a claims management c... (6 pages)View decision -
Decision Reference DRN-4086705
31 Jan 2024 Honeycomb Finance Limited Not upheldConsumer CreditDRN-4086705 The complaint Mrs S complains that Honeycomb Finance Limited won’t refund to her the money that she paid for some holiday club membership credits. She’s being represented in her complaint by a claims management company. What happened Mrs S and her husband entered into a members... (6 pages)View decision -
Decision Reference DRN-4534732
31 Jan 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4534732 The complaint Mr L complains that Scottish Equitable Plc trading as Aegon failed to tell him his pension plan was invested in a lifestyle investment strategy where automatic changes were made, which he says caused him losses. He wants compensation for the losses incurred. What ... (4 pages)View decision -
Decision Reference DRN-4570160
31 Jan 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4570160 The complaint Mr A complains that TSB Bank plc (TSB) won’t refund money he lost in two romance scams. What happened What Mr A says: Mr A says he was involved in two ‘romance’ scams – one was between April 2020 and December 2021; and the other between March 2022 and July 2023. I... (3 pages)View decision -
Decision Reference DRN-4521094
31 Jan 2024 Canada Life Limited Not upheldPensions and AnnuitiesDRN-4521094 The complaint Mr W’s representatives complain that Canada Life Limited didn’t take account of his health conditions when they arranged an annuity for him. They also said that Canada Life didn’t make clear to Mr W that he was able to shop around for a better deal with other prov... (4 pages)View decision -
Decision Reference DRN-4492219
31 Jan 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-4492219 The complaint Miss M complains about a car she acquired under a hire purchase agreement with Toyota Financial Services (UK) PLC. What happened In September 2022 Miss M entered into a regulated hire purchase agreement financed by Toyota Financial Services, in relation to a nine ... (2 pages)View decision -
Decision Reference DRN-4581226
31 Jan 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4581226 The complaint Mr O complains that Fairmead Insurance Limited (Fairmead) unfairly declined his property insurance claim and caused unnecessary delays. Any reference to Mr O or Fairmead in this decision includes their respective representatives and agents unless specified otherwi... (4 pages)View decision -
Decision Reference DRN-4456106
31 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4456106 The complaint Mr O is unhappy that Bank of Scotland plc, trading as Halifax, don’t agree with his interpretation of their account terms. What happened To briefly summarise: Mr O spoke with Halifax in August 2023 and explained that he held a Halifax Bonus Saver account, the term... (4 pages)View decision -
Decision Reference DRN-4201996
31 Jan 2024 Skipton Building Society Not upheldInvestmentsDRN-4201996 The complaint Mr and Mrs S have complained about the ongoing advice and service they have received from Skipton Building Society (Skipton) as part of their discretionary managed portfolio service. Mr and Mrs S are being represented with this complaint by their son. But for ease... (4 pages)View decision -
Decision Reference DRN-4432170
31 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4432170 The complaint Ms R complains Barclays Bank UK PLC (“Barclays”) closed her accounts without notice nor explanation. Ms R says this caused her substantive distress and inconvenience. What happened Barclays sent Ms R a letter on 21 February 2023 urgently requesting that she sends ... (3 pages)View decision
