We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380712 results
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Decision Reference DRN-5077897
31 Oct 2024 First Response Finance Ltd UpheldConsumer CreditDRN-5077897 The complaint Mr U complains that the car he acquired financed through a hire purchase agreement with First Response Finance Ltd wasn’t of satisfactory quality. Mr U is represented in this complaint. For the sake of simplicity I’ve referred to all submissions from his repres... (4 pages)View decision -
Decision Reference DRN-4793723
31 Oct 2024 EE Limited Not upheldConsumer CreditDRN-4793723 The complaint Mrs H has complained about the quality of a device she bought using a fixed sum loan agreement with EE Limited. What happened In June 2023 Mrs H bought a device using a fixed sum loan agreement with EE. The device cost around £900 and it was to be paid back wi... (2 pages)View decision -
Decision Reference DRN-4973418
31 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-4973418 The complaint Mr A complains about how Bank of Scotland plc trading as Halifax has dealt with him following the ending of the term of his interest-only mortgage. What happened Mr A has an interest-only mortgage with Halifax that he took out in September 2004. The term ended ... (4 pages)View decision -
Decision Reference DRN-4831634
31 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4831634 The complaint Mr W complains that Nationwide Building Society did not pursue a chargeback in respect of a payment which was made to a business which provides website services. What happened In June 2023 Mr W’s Nationwide card was used for a payment of £179.88 to a business w... (2 pages)View decision -
Decision Reference DRN-4985497
31 Oct 2024 Black Horse Limited Not upheldConsumer CreditDRN-4985497 The complaint Mr A complained about the quality of a car supplied to him under a hire purchase agreement with Black Horse Ltd (‘Black Horse’). When I refer to what Mr A or Black Horse have said or done, it should also be taken to include things said or done on their behalf.... (5 pages)View decision -
Decision Reference DRN-5053987
31 Oct 2024 Cornmarket Insurance Services Limited Not upheldInsuranceDRN-5053987 The complaint Mr J has complained that his motor insurance broker, Cornmarket Insurance Services Limited, (‘Cornmarket’) isn’t honouring an agreement he had with it for his yearly premiums to remain fixed for three years . What happened Mr J had been taking out his motor in... (5 pages)View decision -
Decision Reference DRN-5052845
31 Oct 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5052845 The complaint Mr M complains Royal & Sun Alliance Insurance Limited trading as More Th>n (RSA) has unfairly charged him too much for his home insurance policy, when he’s compared what he’s paid, to that of his neighbour. What happened In late 2023 Mr M made a complai... (3 pages)View decision -
Decision Reference DRN-5118478
31 Oct 2024 Astrenska Insurance Limited UpheldInsuranceDRN-5118478 The complaint Mr and Mrs A have complained about Astrenska Insurance Limited’s lack of assistance when Mr A had an accident whilst on a trip abroad. What happened Mr and Mrs A were on the last day of a cruise in September 2023 when Mr A was injured after a bad fall. He was ... (2 pages)View decision -
Decision Reference DRN-4985354
31 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4985354 The complaint Mr H complains that Domestic & General Insurance Plc (“D&G”) unfairly charged him an upgrade fee to replace his tv, under his home appliance insurance policy. What happened Mr H says his tv developed a fault. He made a claim to D&G. After which it t... (2 pages)View decision -
Decision Reference DRN-5114032
31 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5114032 The complaint Mr N complains about the way Nationwide Building Society dealt with a claim he sought to raise with it in connection with a used car he bought. Mr N used his Nationwide credit card to make part-payment for the car along with the cost of a warranty on the vehicl... (8 pages)View decision
