We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4344869
25 Mar 2024 Essential Finance Group Management Limited Not upheldInsuranceDRN-4344869 The complaint Z has complained about an increased premium on a life insurance policy brokered by Essential Finance Group Management Limited (‘Essential’) for the benefit of its directors – Mr and Mrs L – and the poor service Z received. Z wants to be compensated for this. Z is ... (7 pages)View decision -
Decision Reference DRN-4670242
25 Mar 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4670242 Complaint Miss A has complained about a credit card and subsequent credit limit increases Capital One (Europe) plc (“Capital One”) provided to her. She says the credit card was unaffordable. Background Capital One provided Miss A with a credit card with an initial limit of £750... (3 pages)View decision -
Decision Reference DRN-4692809
25 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4692809 Complaint Mr O has complained about a credit card Clydesdale Bank Plc (trading as “Virgin Money”) has been providing to him. He says he was provided with a credit card with very high limits even though he was only making minimum payments. Background Mr O was initially provided ... (7 pages)View decision -
Decision Reference DRN-4692831
25 Mar 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4692831 Complaint Miss C has effectively complained that Studio Retail Limited (“Studio”) irresponsibly provided her with a catalogue shopping account and limit increases despite the fact that they were unaffordable. Background In September 2019, Miss C was provided with a catalogue sh... (5 pages)View decision -
Decision Reference DRN-4383577
24 Mar 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4383577 The complaint Mr C and Mrs K have said that Barclays Bank UK PLC unfairly declined an application they made to remortgage a property they already owned. They held consent to let with their existing mortgage lender for the property, and wanted to remortgage onto a Barclays buy t... (5 pages)View decision -
Decision Reference DRN-4314408
24 Mar 2024 Elmco Ltd UpheldMortgagesDRN-4314408 The complaint Mr and Mrs R have complained about the service they received from Elmco Ltd trading as The Mortgage Brain when they were moving house so needed to arrange a new mortgage. What happened Mr and Mrs R had a mortgage with a lender I’ll refer to as N. They owed around ... (5 pages)View decision -
Decision Reference DRN-4649702
24 Mar 2024 Together Personal Finance Limited Not upheldMortgagesDRN-4649702 The complaint Miss F and Mrs F have complained about a secured (second charge) loan they took out with Together Personal Finance Limited. They’ve said the loan was mis sold and they were grieving, frightened and vulnerable at the time. What happened Miss F and Mrs F contacted a... (5 pages)View decision -
Decision Reference DRN-4677188
24 Mar 2024 Family Assurance Friendly Society Limited Not upheldInvestmentsDRN-4677188 The complaint Miss R is represented by her father, Mr R, in bringing this complaint about the transfer of the proceeds of a Child Trust Fund (‘CTF’) with Family Assurance Friendly Society Limited trading as OneFamily. Mr R is unhappy that after the transfer had to be reversed, ... (4 pages)View decision -
Decision Reference DRN-4704261
24 Mar 2024 Barclays Bank UK PLC UpheldInvestmentsDRN-4704261 The complaint Ms P complains that Barclays Bank UK Plc has failed to assist her in arranging a transfer of European shares held by her late husband. What happened In March 2023, Ms P visited her local Barclays branch and asked for assistance with transferring shares held in her... (5 pages)View decision -
Decision Reference DRN-4663679
24 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4663679 The complaint Mr C is unhappy that Barclays Bank UK PLC has decided not to refund him after he says he was the victim of a scam. What happened Mr C made multiple payments to A on the understanding she was booking holidays, for him and his family. The investigator set out a deta... (4 pages)View decision
