We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4596864
22 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4596864 The complaint Mr M complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him when he became the victim of a scam and would like HSBC to refund him the money he has lost. What happened In July 2023, Mr M fell victim to a job scam involving cryptocurrenc... (3 pages)View decision -
Decision Reference DRN-4697158
22 Mar 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4697158 The complaint Mr R complains that The Royal London Mutual Insurance Society Limited (Royal London) didn’t carry out adequate checks regarding a pension transfer to a small self-administered pension scheme (SSAS). Mr R then made investments into high risk and unregulated schemes... (15 pages)View decision -
Decision Reference DRN-4634714
22 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4634714 The complaint Mr H has complained about the quality of a car he acquired under a hire purchase agreement with Blue Motor Finance Limited (BMF). What happened In March 2022 Mr H acquired a used car under a hire purchase agreement with BMF. The cash price of the car was £17,250 a... (5 pages)View decision -
Decision Reference DRN-4508944
22 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4508944 The complaint Miss B complains National Westminster Bank Plc (“NatWest”) restricted, and later closed her account without explanation. Miss B adds that she has yet to receive her funds from NatWest. Miss B says NatWest’s actions have caused her substantive financial loss, distr... (4 pages)View decision -
Decision Reference DRN-4544993
22 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4544993 The complaint Mrs T complains that Barclays Bank UK PLC applied a deceased marker to her account in error. What happened Mrs T had a range of accounts with Barclays. In April 2022 she became aware that a direct debit had been returned unpaid from her account. She contacted the ... (4 pages)View decision -
Decision Reference DRN-4638099
22 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4638099 The complaint Mrs J complains HSBC UK Bank Plc (“HSBC”) blocked her account for a prolonged period to that which she was told - causing her financial difficulty, distress, and inconvenience. Mrs J also complains HSBC later closed her account with immediate effect and has failed... (4 pages)View decision -
Decision Reference DRN-4701678
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4701678 The complaint Mr A complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake due diligence on his application for a Self-Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property-based investment schem... (28 pages)View decision -
Decision Reference DRN-4526838
22 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4526838 The complaint Mr K complains Nationwide Building Society (“Nationwide”) blocked and then said it was closing his accounts, but then overturned this decision. But around two months later Nationwide blocked Mr K’s accounts again and then closed them with immediate effect. Mr K sa... (3 pages)View decision -
Decision Reference DRN-4698481
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4698481 The complaint Mrs W has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mrs W’s complaint is that Options accepted her application to open a SIPP and invest in an overseas property-based investment arra... (21 pages)View decision -
Decision Reference DRN-4703185
22 Mar 2024 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4703185 The complaint Mr W is unhappy with how Legal and General Assurance Society Ltd (L&G) dealt with his request to access his benefits, causing him a financial loss. What happened Mr W approached L&G in 2022, enquiring (online) about transferring funds from one of his exist... (5 pages)View decision
