We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4690695
22 Mar 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4690695 The complaint Mr R is unhappy with the way The Co-operative Bank Plc dealt with his request to be paid for its “refer a friend” incentive scheme. What happened Mr R had an account with Co-op. He and his partner decided to use the Co-op “refer a friend” scheme to move his partne... (3 pages)View decision -
Decision Reference DRN-4574879
22 Mar 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4574879 The complaint A company, which I’ll refer to as L, complains that Aviva Insurance Limited (Aviva) declined its motor theft claim. For ease of reading, I’ll refer to all actions and comments of L’s representative as being those of L. What happened The detailed background to this... (4 pages)View decision -
Decision Reference DRN-4561844
22 Mar 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4561844 The complaint Mr L complains that Brent Shrine Credit Union Limited trading as My Community Bank was irresponsible in its lending to him. What happened Mr L was provided with a £15,000 loan by My Community Bank in July 2022. The loan was repayable over 36 months with monthly re... (3 pages)View decision -
Decision Reference DRN-4533215
22 Mar 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4533215 The complaint Mr H is unhappy with what happened with Amtrust Europe Limited when he made an unemployment claim. What happened Mr H took out an income protection policy in July 2022. The policy was underwritten by Amtrust and provided cover in the event of accident, sickness or... (3 pages)View decision -
Decision Reference DRN-4658800
22 Mar 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4658800 The complaint Mrs V has complained that Legal and General Assurance Society Limited has not met a claim for total and permanent disability benefit made under her term assurance with critical illness policy. What happened The background to this complaint is well known to the par... (3 pages)View decision -
Decision Reference DRN-4653642
22 Mar 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4653642 The complaint Mr Y complained to Advanced Payment Solutions Limited, trading as Cashplus Bank (Cashplus), that he was unable to use his credit card due to issues with the card and/or pin. What happened Mr Y has a credit card account with Cashplus. In April 2023, Mr Y complained... (3 pages)View decision -
Decision Reference DRN-4646902
22 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4646902 The complaint Ms M complains that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened Ms M came across a post on Facebook from someone offering working from home job opportunities. She was interested and got in touch with the poster via WhatsApp. M... (3 pages)View decision -
Decision Reference DRN-4477194
22 Mar 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4477194 The complaint Mr H is unhappy that he was not provided with the correct form to access tax-free cash from his personal pension plan with ReAssure Limited (ReAssure). What happened Mr H held a personal pension plan with what is now ReAssure. Around May 2023 he contacted ReAssure... (2 pages)View decision -
Decision Reference DRN-4634734
22 Mar 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4634734 The complaint Mr K has complained that Liverpool Victoria Insurance Company Limited unfairly and unreasonably cancelled his motor policy as if it never existed on the basis that he recklessly non-disclosed who was the registered keeper of the insured car. What happened Mr K too... (3 pages)View decision -
Decision Reference DRN-4693903
22 Mar 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-4693903 Complaint Mr E has complained about a personal loan Bank of Scotland plc (trading as “Halifax”) provided to him. He says that the loan was unaffordable. Background Halifax provided Mr E with a loan for £16,000.00 in February 2021. Mr E’s loan had an APR of 17.9% and a term of 7... (3 pages)View decision
