We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4621087
22 Mar 2024 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4621087 The complaint Mr B complained to Legal and General Assurance Society Limited (L&G) about problems experienced when trying to update the bank account his annuity is paid into. He requested this change in April 2023 but he was unable to provide the documents L&G requested... (5 pages)View decision -
Decision Reference DRN-4488661
22 Mar 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4488661 The complaint Mr A complains that Zopa Bank Limited (“Zopa”) irresponsibly gave him two loans. What happened Mr A successfully applied for a loan of £2,000 with Zopa in January 2022. The terms of the agreement were that Mr A would repay £58.02 over 48 months. He then successful... (4 pages)View decision -
Decision Reference DRN-4647523
22 Mar 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4647523 The complaint Mr B complained that he has suffered a financial loss as a result of St James’s Place UK Plc (SJP) causing a delay in the establishment of a drawdown facility on his pension. He also complained that it breached his contract in failing to provide specialist tax adv... (4 pages)View decision -
Decision Reference DRN-4673493
22 Mar 2024 Admiral Markets UK Ltd Not upheldInvestmentsDRN-4673493 The complaint Mr S complains that Admiral Markets UK Ltd failed to act in his best interests when it provided a Contract for Difference (CFD) trading facility to him. His representative says Mr S has a gambling addiction and the provision of an account by Admiral led to him inc... (4 pages)View decision -
Decision Reference DRN-4591319
22 Mar 2024 Radcliffe & Company (Life & Pensions) Limited UpheldPensions and AnnuitiesDRN-4591319 The complaint Mrs C’s complaint is about Radcliffe & Company (Life & Pensions) Limited and the transfer process carried out by it when she transferred her defined contribution employer scheme. And upon completion of that transfer, she says it failed to invest her funds ... (10 pages)View decision -
Decision Reference DRN-4205579
22 Mar 2024 Union Bancaire Privee, UBP SA Not upheldInvestmentsDRN-4205579 The complaint Mr and Mrs Y complain that Union Bancaire Privee, UBP SA (“UBP”) failed to advise or warn them against proceeding with investment in an entity that I’ll refer to as X. They feel that the investment was a scam that UBP ought to have been aware of, so it should be r... (3 pages)View decision -
Decision Reference DRN-4664645
22 Mar 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4664645 The complaint Mr S complains that Haven Insurance Company Limited (Haven) declined to pay a cash settlement it had previously agreed, under his motor insurance policy. What happened Mr S’s car was vandalised. He made a claim to Haven, and it arranged for the repairs. When the c... (5 pages)View decision -
Decision Reference DRN-4668209
22 Mar 2024 Western Provident Association Limited Not upheldInsuranceDRN-4668209 The complaint Mr M complains that Western Provident Association Limited (WPA) has turned down a claim he made on a group private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I th... (6 pages)View decision -
Decision Reference DRN-4645950
22 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4645950 The complaint Mr and Mrs H complain about the quality of the remedial work undertaken by U K Insurance Limited [“UKI”] under a claim on their buildings insurance policy following damage caused by an escape of water. What happened I previously issued a provisional decision detai... (5 pages)View decision -
Decision Reference DRN-4672847
22 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4672847 The complaint Mr B complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In February 2023, Mr M says he saw a watch he was interested in buying advertised on an online auction website. He says he contacted the seller,... (2 pages)View decision
