We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4424533
22 Mar 2024 Handelsbanken plc Not upheldBanking and PaymentsDRN-4424533 The complaint A limited company that I will refer to as F complains about the support provided by Handelsbanken plc trading as Handelsbanken in relation to business lending. What happened The following is intended only as a brief summary of events. Additionally, whilst a numbe... (3 pages)View decision -
Decision Reference DRN-4581414
22 Mar 2024 A Shade Greener (Boilers) Llp Not upheldConsumer CreditDRN-4581414 The complaint Mr T says A Shade Greener (Boilers) LLP, has treated him unfairly in relation to boiler installation and maintenance agreement. What happened In October 2012 Mr T contracted to have a boiler installed with A Shade Greener (Boilers) LL... (3 pages)View decision -
Decision Reference DRN-4314795
22 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4314795 The complaint Mr B has complained about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) responded to claims he’d made under the Consumer Credit Act 1974 (“CCA”). Mr B has been represented in bringing his complaint but, to keep things si... (3 pages)View decision -
Decision Reference DRN-4694815
22 Mar 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4694815 The complaint Mr P complains about Aviva Insurance Limited’s valuation of his car following a claim on his car insurance policy. Mr P is also unhappy with the salvage deduction by Aviva. What happened Mr P’s car was written-off by Aviva following an accident. Aviva has made sev... (4 pages)View decision -
Decision Reference DRN-4691951
22 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4691951 The complaint Mr and Mrs D have complained about payments to a merchant deducted from their account by Bank of Scotland plc (trading as Halifax). They are also unhappy with the way in which their concerns about this were subsequently handled. What happened I have previously iss... (6 pages)View decision -
Decision Reference DRN-4550305
22 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4550305 The complaint Mr C has complained about the decision made by UKI Insurance Limited (trading as ‘Direct Line Home Insurance’, who I’ll refer to as ‘UKI’) to decline a claim he made for damage to his roof, caused by a storm. What happened Mr C made a claim on his buildings insura... (3 pages)View decision -
Decision Reference DRN-4696776
22 Mar 2024 First Data Europe Limited Not upheldBanking and PaymentsDRN-4696776 The complaint A limited company, that I’ll refer to as K, complains about the actions of First Data Europe Limited trading as Clover in relation to chargeback claims made by a third party. What happened The following is intended only as a brief summary of events. K has a mercha... (2 pages)View decision -
Decision Reference DRN-4684464
22 Mar 2024 Aviva Insurance Limited UpheldInsuranceDRN-4684464 The complaint Mr and Mrs W are unhappy with the way Aviva Insurance Limited (Aviva) handled a claim on their motor insurance policy following an accident. For ease of reference, I’ll only refer to Mr W throughout this decision. What happened On 9 July 2023, Mr W logged a claim ... (3 pages)View decision -
Decision Reference DRN-4514178
22 Mar 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4514178 The complaint Ms C complains that Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”) incorrectly reported arrears to credit reference agencies. What happened Ms C entered into a hire purchase agreement with Oodle in February 2020 to acquire a used car. Ms C... (3 pages)View decision -
Decision Reference DRN-4692191
22 Mar 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4692191 The complaint Mr W complains that The Royal London Mutual Insurance Society Limited won’t refund him the premiums he paid towards a life insurance policy he cancelled. What happened The background to this complaint is well known to the parties, so I won’t repeat it in detail he... (2 pages)View decision
