We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4380794
22 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4380794 Complaint Mr W is unhappy that National Westminster Bank Plc (NatWest) hasn’t reimbursed him after he fell victim to a scam. Background The background to this complaint is well known to the parties and was set out in considerable detail in the Investigator’s view. I don’t inten... (3 pages)View decision -
Decision Reference DRN-4684929
22 Mar 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4684929 The complaint Mr J complains about the sale of a timeshare. He says that Mitsubishi HC Capital UK Plc, trading as Novuna, financed the purchase and that he therefore has claims against it. Mr J has brought his complaint through a representative, so references to his submissions... (6 pages)View decision -
Decision Reference DRN-4689687
22 Mar 2024 Alltrust Services Limited UpheldPensions and AnnuitiesDRN-4689687 The complaint Mr S complains that Alltrust Services Limited is charging fees for illiquid investments held within his SIPP (Self-Invested Personal Pension). What happened Mr S’ complaint was considered by one of our investigators. He sent his assessment of it to both parties on... (5 pages)View decision -
Decision Reference DRN-4662406
22 Mar 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4662406 The complaint Mr B complains that The Royal Bank of Scotland Plc (“RBS”) spelled his name incorrectly on his accounts, causing him difficulties. What happened Mr B holds some accounts with RBS. He says that his name was spelled incorrectly on the accounts and on related documen... (3 pages)View decision -
Decision Reference DRN-4694384
22 Mar 2024 Alltrust Services Limited UpheldPensions and AnnuitiesDRN-4694384 The complaint Mrs S complains that Alltrust Services Limited is charging fees for illiquid investments held within her SIPP (Self-Invested Personal Pension). What happened Mrs S’ complaint was considered by one of our investigators. He sent his assessment of it to both parties ... (5 pages)View decision -
Decision Reference DRN-4665109
22 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665109 The complaint Ms M complains that Wise has not refunded money she lost when she fell victim to an investment scam. Ms M is represented in bringing this complaint by her son. What happened Ms M holds a current account with Wise, which she originally opened as a means of sending ... (4 pages)View decision -
Decision Reference DRN-4701687
22 Mar 2024 Embark Services Limited Not upheldPensions and AnnuitiesDRN-4701687 The complaint Mrs P complains that Embark Services Limited (trading as Hornbuckle Mitchell) processed her application to take pension benefits as a lump sum without her having taken financial advice. What happened Mrs P’s husband had a self-invested personal pension (‘SIPP’) wi... (3 pages)View decision -
Decision Reference DRN-4699699
22 Mar 2024 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4699699 The complaint Mr S complains that Creation Financial Services Limited closed his account without notice and didn’t credit him benefits he’d earnt. He’s also unhappy with an overlimit charge they applied. What happened Mr S had a premium club credit card account with Creation. T... (4 pages)View decision -
Decision Reference DRN-4318769
22 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4318769 The complaint Mrs A complains that HSBC UK Bank Plc (HSBC) is refusing to refund her the amount she lost as the result of a scam. Mrs A is being represented by a third party. To keep things simple, I will refer to Mrs A throughout my decision. What happened The background of th... (3 pages)View decision -
Decision Reference DRN-4665099
22 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4665099 The complaint Mr M and Ms M complain that HSBC has not refunded money Ms M lost when she fell victim to an investment scam. They are represented in bringing this complaint by a family member who also lost money to the scam. What happened Mr M and Ms M hold a joint current accou... (4 pages)View decision
