We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4659665
22 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4659665 The complaint Mr C complains that Santander UK Plc set up a business current account and business Bounce Back Loan in his name as a sole trader instead of in the name of his limited company. What happened In February 2017 Mr C applied for a business current account with Santan... (2 pages)View decision -
Decision Reference DRN-4621503
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4621503 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Around mid to late 2012, Mr R says he was... (44 pages)View decision -
Decision Reference DRN-4574769
22 Mar 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4574769 The complaint Mr H complains about issues he faced when trying to make a payment from a joint account he holds with TSB Bank plc. This account is held with another party who I’ll refer to as ‘N’. What happened In May 2023, Mr H had an appointment with a solicitor who was helpin... (2 pages)View decision -
Decision Reference DRN-4666080
22 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4666080 The complaint X complains about U K Insurance Limited trading as Churchill Home Insurance (“Churchill”) for the way it has approached his claim following a leak at his home. He wants Churchill to reimburse the costs he has paid for repairs at the rates he incurred. What happene... (3 pages)View decision -
Decision Reference DRN-4701051
22 Mar 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4701051 The complaint Mr M has complained about the way Shawbrook Bank Limited dealt with claims he’d raised in relation to goods and services financed by a fixed sum loan agreement. What happened The circumstances of the complaint are well known, so I’m not going to go over everything... (4 pages)View decision -
Decision Reference DRN-4356383
22 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4356383 Complaint Mr G is unhappy that HSBC UK Bank Plc didn’t reimburse him after he told it he’d fallen victim to a scam. Background The background to this case is well known to the parties and was set out in significant detail in the Investigator’s view of the complaint. I don’t int... (4 pages)View decision -
Decision Reference DRN-4574944
22 Mar 2024 Wirex Limited UpheldBanking and PaymentsDRN-4574944 The complaint Mr E complains that Wirex Limited took too long to return a payment to him. What happened In late September 2023 Mr E made a transfer to another account which wasn’t successful. The funds were returned to Wirex, which needed performed some additional checks on the... (2 pages)View decision -
Decision Reference DRN-4701330
22 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4701330 The complaint Ms D complains that HSBC UK Bank Plc trading as first direct (“FD”) won’t reimburse money she lost to an investment scam. What happened On 8 March 2024 I issued my provisional decision on this complaint. I gave both parties an opportunity to provide any further ev... (7 pages)View decision -
Decision Reference DRN-4701169
22 Mar 2024 Barclays Bank UK PLC UpheldInvestmentsDRN-4701169 The complaint Mr S complained about Barclays Bank UK PLC (Barclays). He said Barclays was responsible for a delay in an ISA transfer from it to a third party. Mr S said it should compensate him for interest he would have received if it hadn’t caused a delay. He said it has caus... (3 pages)View decision -
Decision Reference DRN-4482371
22 Mar 2024 First Merchant Processing (Ireland) Limited Not upheldBanking and PaymentsDRN-4482371 The complaint A company, which I’ll refer to as J, is unhappy that First Merchant Processing (Ireland) Limited trading as AIB Merchant Services (“AIBMS”) failed properly to defend a chargeback that was raised against it. In bringing this complaint, J is represented by its direc... (4 pages)View decision
