We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4347058
7 Feb 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4347058 The complaint Mr H complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t refund to him the money that he paid for a holiday club membership. His partner is also involved in his complaint. What happened Mr H and his partner entered into... (4 pages)View decision -
Decision Reference DRN-4120886
7 Feb 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4120886 The complaint Mrs A complains about the way HSBC UK Bank Plc tried to encourage her to invest with it and the process it followed when it she agreed to discuss her circumstances with it. She says she only agreed to the report it produced, and is now charging her a fee for, beca... (4 pages)View decision -
Decision Reference DRN-4437465
7 Feb 2024 Paragon Bank Plc Not upheldBanking and PaymentsDRN-4437465 The complaint Mr B complains Paragon Bank PLC (Paragon) failed to carry out his instructions to transfer his ISA to another provider. What happened Mr B says in late May 2023 he arranged for his Individual Savings Account (ISA) to be transferred from Paragon to another provider... (3 pages)View decision -
Decision Reference DRN-4551887
7 Feb 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4551887 The complaint Mrs C complains about how Haven Insurance Company Limited handled a claim made on her motor insurance policy. Mrs C also complains about the service received and time taken by Haven - she’s still without her car nearly two years after the accident which led to her... (3 pages)View decision -
Decision Reference DRN-4499911
7 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4499911 The complaint Ms D is unhappy that Lloyds Bank PLC consider her to be personally liable for a Bounce Back Loan (“BBL”) What happened Ms D has outlined her complaint as follows: Ms D was a sole trader who operated a business which I’ll refer to as ‘DS’. On 1 January 2020, DS was... (4 pages)View decision -
Decision Reference DRN-4586476
7 Feb 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4586476 The complaint Mrs S complains about DG General Insurance Limited (DG), regarding a claim under her mobile phone insurance policy for damage to her phone. DG uses agents to administer and provide services under the policy, as well as to deal with claims and complaints. Reference... (3 pages)View decision -
Decision Reference DRN-4169691
7 Feb 2024 IG Index Limited Not upheldInvestmentsDRN-4169691 The complaint Mr P complains that IG Index Limited trading as IG allowed him to open a spread-betting account despite him asking it to prevent him from doing so some years before. He says he suffered financial losses as a result. What happened Mr P has had a spread-betting acco... (4 pages)View decision -
Decision Reference DRN-4468874
7 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4468874 The complaint Mr N complains that Lloyds Bank plc won’t refund to him the money that he paid for a holiday club membership. He’s being represented in his complaint by a claims management company. What happened Mr N’s representative says that: Mr N and his wife had been members ... (3 pages)View decision -
Decision Reference DRN-4394096
7 Feb 2024 Select Contracts Uk Limited Not upheldConsumer CreditDRN-4394096 The complaint Mr B has complained that Select Contracts UK Limited trading as Select Car Leasing (“Select”) mis-brokered a hire agreement he entered into when acquiring a car. What happened The circumstances of the complaint are well known, so I’m not going to go over everythin... (3 pages)View decision -
Decision Reference DRN-4507473
7 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4507473 The complaint Mr N, helped by a family representative, complained because Nationwide Building Society refused to refund him for payments which he said he didn’t make. What happened There were multiple transactions on Mr N’s Nationwide account on 5 May 2023. At the start of the ... (4 pages)View decision
