We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4669320
22 Mar 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4669320 Complaint Mrs W complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In October ... (3 pages)View decision -
Decision Reference DRN-4667572
21 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4667572 The complaint Mr K has complained about the quality of a van he acquired, using finance from Moneybarn No. 1 Limited. At times, Mr K has been represented in bringing his complaint. But for clarity, I’ll refer to all submissions made on his behalf, as having been made by him dir... (3 pages)View decision -
Decision Reference DRN-4452818
21 Mar 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4452818 The complaint Ms L complains about how British Gas Insurance Limited handled and settled a claim she made following an escape of water at her home. Ms L is represented by her sister in bringing this complaint. But for clarity – I’ll refer to all submissions as being made by Ms ... (6 pages)View decision -
Decision Reference DRN-4487129
21 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4487129 The complaint Mr C complains that Wise Payments Limited trading as Wise didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this compla... (3 pages)View decision -
Decision Reference DRN-4530804
21 Mar 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-4530804 The complaint Mr F complains about the early settlement fee when he settled his loan with Bank of Scotland trading as Halifax. What happened On 19 August 2023 Mr F entered into a loan agreement with Halifax for £11,500. The term of the loan was five years. Mr F settled the loan... (2 pages)View decision -
Decision Reference DRN-4686911
21 Mar 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4686911 The complaint Mr B has complained that Aviva Life & Pensions UK Limited has not admitted a critical illness claim. What happened Mr B had a protection policy from 2010, originally underwritten by another insurer but taken over by Aviva. I will just refer to Aviva for simpli... (2 pages)View decision -
Decision Reference DRN-4697785
21 Mar 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4697785 The complaint Mr B complains Clydesdale Financial Services Limited trading as Barclays Partner Finance failed tell him about a missed payment, and this impacted his ability to apply for a mortgage at a competitive rate. What happened The details of this complaint are well-known... (2 pages)View decision -
Decision Reference DRN-4662342
21 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4662342 The complaint Mr J complains that Santander UK Plc restricted access to his savings accounts and closed them without notice. He’d like compensation for the impact. What happened Mr J had three savings account with Santander including a Help to buy ISA. On 6 September 2023 Mr J ... (2 pages)View decision -
Decision Reference DRN-4700806
21 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4700806 The complaint Mr V complains that Barclays Bank UK PLC (Barclays) incorrectly reported to the Credit Reference Agencies (CRA) that he had missed a payment on his buy to let mortgage account. As a result, Mr V says he was unable to apply for credit and/or a mortgage which would ... (3 pages)View decision -
Decision Reference DRN-4659848
21 Mar 2024 ClearBank Limited Not upheldBanking and PaymentsDRN-4659848 The complaint This complaint has been brought by a limited company I’ll refer to as “R”. Mr A, as a director of R, is representing the company. The complaint is about ClearBank Limited not refunding the money R lost in a scam. What happened R is a real estate business. In summe... (2 pages)View decision
