We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4698863
21 Mar 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4698863 The complaint Mrs T complains that TransUnion International UK Limited (TransUnion) failed to add her electoral registration within a timely manner following receipt of supporting evidence. What happened I issued my provisional decision to both parties on 19 March 2024, which s... (3 pages)View decision -
Decision Reference DRN-4629300
21 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4629300 The complaint The estate of the late Mrs R has complained that Nationwide Building Society blocked payments she attempted to make from her account, and provided her with poor service in relation to this matter. This complaint has been brought on behalf of the estate by her chil... (3 pages)View decision -
Decision Reference DRN-4562838
21 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4562838 The complaint Mrs C complains Barclays Bank UK Plc won’t refund money she lost to a scam. What happened Mrs C fell victim to a crypto investment scam. She was introduced to an investment opportunity by a friend who had successfully invested with a firm, which I’ll refer to as “... (4 pages)View decision -
Decision Reference DRN-4689980
21 Mar 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4689980 The complaint Mr E is unhappy that a car supplied to him under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. What happened On 4 November 2022, Mr E was supplied with a used car through a hire purchase agreement with MotoNovo. He part-... (4 pages)View decision -
Decision Reference DRN-4185787
21 Mar 2024 KD Wright Financial Services Limited UpheldInvestmentsDRN-4185787 The complaint Mr and Mrs R complain that they were given unsuitable advice to invest in an Enterprise Investment Scheme (EIS) by KD Wright Financial Services Limited (KDW). They’ve said had they known it was a high-risk investment, they wouldn’t have put their capital at risk. ... (6 pages)View decision -
Decision Reference DRN-4623383
21 Mar 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4623383 The complaint Mrs D complains about how Accredited Insurance (Europe) Ltd handled the motor insurance policy she had with it after an event of excessive speeding was recorded. As Accredited can’t show which named driver was driving at the time, she says the policy was mis-sold.... (5 pages)View decision -
Decision Reference DRN-4696545
21 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4696545 The complaint Mr H – who has a representative – complains that he’s having problems with Bank of Scotland plc trading as Halifax’s new cards as they’re no longer embossed. What happened Mr H has an account with Halifax with a debit card and accounts with two other banks with ca... (4 pages)View decision -
Decision Reference DRN-4656311
21 Mar 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4656311 The complaint Mr G, a sole trader, has complained about his commercial property insurer Aviva Insurance Limited. Aviva has avoided Mr G’s policy (treated it as though it has never existed), by association declining a fire claim. But Aviva has also said it is reserving its right... (3 pages)View decision -
Decision Reference DRN-4458966
21 Mar 2024 Alexander Hall Associates Limited UpheldMortgagesDRN-4458966 The complaint Mr and Mrs S complain that Alexander Hall Associates Limited submitted a mortgage application on their behalf with a different interest rate product to what they’d agreed. As a result, they ended up with an interest rate product that wasn’t suitable for them. What... (3 pages)View decision -
Decision Reference DRN-4388912
21 Mar 2024 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-4388912 The complaint Mr S complains that Scottish Friendly Assurance Society Limited failed to pay him the closing balance of an ISA he held with the firm in a timely manner. What happened Mr S held an ISA with Scottish Friendly. Sadly, he is suffering from a terminal illness so has f... (3 pages)View decision
