We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4502854
21 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4502854 The complaint L complains that Monzo Bank Ltd did not refund the £4,500 he lost to a scam. What happened L is a limited company, and Mr B has brought the complaint on its behalf, so I’ll mostly refer to him throughout the decision. Both parties are aware of the circumstances of... (4 pages)View decision -
Decision Reference DRN-4305199
21 Mar 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4305199 The complaint Miss W complains that TSB Bank plc gave a third-party details of transactions she’d made. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat everything again here. In summary, Miss W is concerned that in May 2023 TS... (2 pages)View decision -
Decision Reference DRN-4453085
21 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4453085 The complaint Miss J is unhappy that HSBC UK Bank Plc placed an adverse fraud marker against her name. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. Miss J held an account with HSBC. In November 2019, tw... (3 pages)View decision -
Decision Reference DRN-4510711
21 Mar 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4510711 The complaint Mr Y entered into a loan agreement with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) to acquire a kitchen. He says the kitchen supplied wasn’t what was ordered. He raised a claim under section 75 of the Consumer Credit Act 1974, ... (4 pages)View decision -
Decision Reference DRN-4399059
21 Mar 2024 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4399059 The complaint Mrs M complains about the advice she was given by Origen Financial Services Limited in relation to her personal pension. She also complains about the fees she was charged. What happened Mrs M asked Origen to provide her with financial advice in relation to her pen... (7 pages)View decision -
Decision Reference DRN-4566088
21 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4566088 The complaint Mr W complained that Scottish Widows Limited (Scottish Widows) caused delays in him taking an annuity from his pension. He also complained that it provided him with an annuity quote that proved to be incorrect and subsequently replaced it with a lower quote after ... (4 pages)View decision -
Decision Reference DRN-4507365
21 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4507365 The complaint Mrs G complains about Bank of Scotland PLC trading as Halifax (Halifax) in that she could not access her accounts from abroad, and the telephone service she received when attempting resolve the matter. What happened As Mrs G has spent most of her time over the las... (3 pages)View decision -
Decision Reference DRN-4636922
21 Mar 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4636922 The complaint Mr A complains that J.P. Morgan Europe Limited trading as Chase did not reverse a transaction which caused him financial hardship. What happened Mr A says that a third party company took two transactions out of his Chase account when they should’ve only taken one.... (4 pages)View decision -
Decision Reference DRN-4644071
21 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4644071 The complaint Mr M complains U K Insurance unreasonably accepted him as liable for a motor insurance claim. What happened In July 2023 Mr M, when driving his car, was involved in a collision with a third-party driver. He claimed against his UKI motor insurance policy for damage... (3 pages)View decision -
Decision Reference DRN-3868179
21 Mar 2024 Raymond James Investment Services Ltd Not upheldInvestmentsDRN-3868179 The complaint Mr W complains about Raymond James Investment Services Ltd (RJIS). He’s unhappy with how they managed his portfolio and thinks that they made poor investment decisions which were unsuitable and generated excessive charges. What happened Mr W became a client of RJI... (4 pages)View decision
