We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4673812
21 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4673812 The complaint Miss A has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In spring 2023, Miss A was contacted by a scammer posing as a recruiter from a genuine firm. They “hired” her to complete daily tasks on an onli... (3 pages)View decision -
Decision Reference DRN-4655000
21 Mar 2024 Convex Insurance UK Limited UpheldInsuranceDRN-4655000 The complaint Mr and Mrs L complain that Convex Insurance UK Limited unfairly rejected their claim for vet’s fees under their equine insurance policy. My references to Convex include its agents. Mrs L has led the claim and complaint so for simplicity I’ll just refer to Mrs L un... (10 pages)View decision -
Decision Reference DRN-4363344
21 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4363344 The complaint Dr B complains Santander UK Plc (“Santander”) prevented her having access to her account due to continual fraud blocks when trying to move money. What happened Dr B told us over a three week period in December 2022 Santander repeatedly blocked access to her life s... (4 pages)View decision -
Decision Reference DRN-4689545
21 Mar 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4689545 The complaint Mr O complains that Tesco Personal Finance PLC (“Tesco”) irresponsibly gave him a loan that he couldn’t afford. What happened In July 2022 Mr O applied for a loan with Tesco. He was given a loan of £20,000 and the monthly repayment was £382.79, repayable over 72 m... (3 pages)View decision -
Decision Reference DRN-4656699
21 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4656699 The complaint Mr M complains about how Royal & Sun Alliance Insurance Company (RSA) handled repairs to his vehicle from a claim made under his motor insurance policy following a collision. Any reference to RSA in this decision includes their agents. This decision covers Mr ... (4 pages)View decision -
Decision Reference DRN-4698993
21 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4698993 The complaint A professional trustee firm (who I’ll call F) - in their capacity as Miss W’s Attorney, complain that Barclays Bank UK PLC delayed registering a Lasting Power of Attorney (LPA) on Miss W’s accounts resulting in her incurring a financial loss and distress and incon... (3 pages)View decision -
Decision Reference DRN-4428761
21 Mar 2024 The Right Mortgage Limited Not upheldMortgagesDRN-4428761 The complaint Mr and Mrs S complain about the mortgage advice given by AM Mortgages (NE) Limited and appointed representative of The Right Mortgage Limited. They said it failed to record details about their existing mortgage correctly and didn’t port their mortgage. As a result... (3 pages)View decision -
Decision Reference DRN-4689010
21 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4689010 The complaint Mrs P, on behalf of the estate of her late son Mr P, complains about the way HSBC UK Bank plc (HSBC) dealt with the closure of Mr P’s accounts. She would like the accounts closed, the money returned along with compensation for the emotional distress and financial ... (4 pages)View decision -
Decision Reference DRN-4699184
21 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4699184 The complaint Miss H complains about the way Barclays Bank UK PLC (“Barclays”) handled her request for money back in respect of a holiday she paid for using her Barclays debit card. What happened In May 2022 Miss H bought a holiday for her and her family from a supplier I’ll ca... (4 pages)View decision -
Decision Reference DRN-4532486
21 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4532486 The complaint Mr W complains that a payment arrangement with Bank of Scotland plc trading as Halifax has been recorded on his credit file. He says he was misled into believing that if he agreed to the payment plan and made the agreed payments on time his credit score wouldn’t b... (2 pages)View decision
