We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4614400
21 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4614400 The complaint Ms M complains she fell victim of a scam because Barclays Bank UK PLC (“Barclays”) failed to respond to her letters. Ms M also believes the scam was operated by rouge Barclays employees. Ms M is represented in her complaint to us and both Ms M and her representati... (3 pages)View decision -
Decision Reference DRN-4691876
21 Mar 2024 Quidie Limited UpheldConsumer CreditDRN-4691876 The complaint Mrs W complains that Quidie Limited trading as Fernovo (“Quidie”) provided her with loans which she couldn’t afford to repay. What happened Mrs W was granted two loans and I’ve summarised her borrowing in the table below. loan number loan amount agreement date rep... (5 pages)View decision -
Decision Reference DRN-4412623
21 Mar 2024 Andrew Bourne & Co Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-4412623 The complaint Mr M complains about the advice given by Andrew Bourne & Co Independent Financial Advisers Ltd (Andrew Bourne) to take out fixed term annuities in 2011 and 2016. What happened The investigator set out the background to the complaint: In 2011 Mr M was coming up... (7 pages)View decision -
Decision Reference DRN-4565235
21 Mar 2024 Metro Bank PLC Not upheldPensions and AnnuitiesDRN-4565235 The complaint Mr F has an account with Metro Bank PLC (Metro) for the Small Self-Administered Scheme (SSAS) of which he is a trustee and member. He complains that Metro gave him the wrong amount of interest on this account. He’s also unhappy about the interest being paid from t... (4 pages)View decision -
Decision Reference DRN-4516089
21 Mar 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4516089 The complaint Mr N complains about the quality of a car he has been financing through an agreement with Volkswagen Financial Services (UK) Limited (who I’ll call VWFS). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here... (2 pages)View decision -
Decision Reference DRN-4669683
21 Mar 2024 Charter Court Financial Services Limited Not upheldMortgagesDRN-4669683 The complaint Mr and Mrs G complain that their credit files were wrongly marked with missed mortgage payments by Charter Court Financial Services Limited trading as Precise Mortgages. They said Precise agreed it had made a mistake, but took too long to put things right. What ha... (3 pages)View decision -
Decision Reference DRN-4298191
21 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4298191 The complaint Mrs S complains about the decision by U K Insurance Limited (‘UKI’) to turn down a claim made under her landlord insurance policy. What happened Mrs S holds a landlord insurance policy with UKI which covers her rental property. In September 2022, the tenant moved ... (3 pages)View decision -
Decision Reference DRN-4653380
21 Mar 2024 C Hoare & Co UpheldBanking and PaymentsDRN-4653380 The complaint S, a limited company, complains about the way that that C Hoare & Co (“Hoare & Co”) handled its accounts. The complaint has been brought on behalf of S by two of its directors, who I’ll refer to as Miss R1 and Miss R2. What happened S’s complaint falls int... (9 pages)View decision -
Decision Reference DRN-4666560
21 Mar 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4666560 The complaint Mr A and Mrs P are unhappy with the service they received from Inter Partner Assistance SA when they claimed on their travel insurance policy. What happened Mrs P injured her foot whilst on holiday and required emergency surgery. IPA arranged to repatriate her bac... (2 pages)View decision -
Decision Reference DRN-4691869
21 Mar 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4691869 The complaint Mr W complains through a representative that FUND OURSELVES Limited trading as Fund Ourselves (“Fund Ourselves”) gave him a loan without carrying out sufficient affordable checks. What happened Mr W was advanced one loan on 24 February 2023 for £200. Mr W was due ... (4 pages)View decision
