We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4399765
6 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4399765 The complaint Mr S complains that Barclays Bank UK PLC conducted searches which appeared on his file, with CIFAS. He also complains that Barclays incorrectly told him it was reviewing his account and his account had been closed. He says this caused him trouble and upset. What h... (3 pages)View decision -
Decision Reference DRN-4580088
6 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4580088 The complaint Mr M complains PrePay Technologies Limited charged him inactivity fees. What happened Mr M took out a reloadable electronic money card, called Cash Passport. Mr M used the card, and the last transaction was in February 2018. In or around April 2022 Mr M found the ... (3 pages)View decision -
Decision Reference DRN-4501276
6 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4501276 The complaint Miss T complains about the service she received from Lloyds Bank PLC when she instructed it to send an international money transfer. What happened On 3 August 2023, Miss T instructed Lloyds to send an international money transfer to pay for stock she’d ordered fr... (3 pages)View decision -
Decision Reference DRN-4591726
6 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4591726 The complaint Mr S complains The Co-operative Bank Plc blocked and then closed his account without providing a proper explanation. He is also unhappy that Co-op asked him questions about how he was using his account. What happened Mr S had a current account with Co-op. Mr S has... (3 pages)View decision -
Decision Reference DRN-4332286
6 Feb 2024 Oakwood Homeloans Limited Not upheldMortgagesDRN-4332286 The complaint Mr W has complained about the interest rate he has been charged on a mortgage he holds with Oakwood Homeloans Limited. What happened Mr W took out this mortgage in November 2005 with a lender I’ll refer to as K. The mortgage offer provided the following informatio... (10 pages)View decision -
Decision Reference DRN-4584014
6 Feb 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4584014 The complaint Mr V has complained that BUPA Insurance Limited declined to settle a dental claim in full. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail here. In summary Mr V’s young son had to undergo a dental extracti... (2 pages)View decision -
Decision Reference DRN-4333093
6 Feb 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4333093 The complaint Mr C is unhappy Starling Bank Limited (Starling) closed his account without any explanation. What happened The facts of this case are well known to both sides so I will just summarise them here. In October 2022 Starling notified Mr C that it would be closing his a... (2 pages)View decision -
Decision Reference DRN-4358125
6 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4358125 The complaint Mr A complains that Barclays Bank UK PLC blocked and then closed his account. What happened Mr A had an account with Barclays. In December 2022, Barclays blocked Mr A’s account while it carried out a review. It asked Mr A to provide information about a payment to ... (2 pages)View decision -
Decision Reference DRN-4578903
6 Feb 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4578903 The complaint Ms T complains about how St. James's Place Wealth Management Plc (SJP) has treated her since she became a client in 2010. Ms T says SJP took instructions and allowed her ex- husband to make investment decisions about her pension policy without her knowledge o... (8 pages)View decision -
Decision Reference DRN-4462386
6 Feb 2024 esure Insurance Limited Not upheldInsuranceDRN-4462386 The complaint Mr U has complained about the fact that esure has recorded a car accident against him it said was reported to it by a third party. What happened Mr U had a car insurance policy with esure. He discovered there were two accidents recorded against him from 2019. One ... (2 pages)View decision
