We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4614087
21 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4614087 The complaint Ms D complains Tesco Personal Finance PLC trading as Tesco Bank provided her with two unaffordable credit cards. What happened Tesco Bank provided Ms D with two credit cards with the following details: Account Lending decision Date Credit Limit One Original limit ... (4 pages)View decision -
Decision Reference DRN-4698118
21 Mar 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4698118 The complaint Mr M complains about the sale of a timeshare. He says that Mitsubishi HC Capital UK Plc, trading as Novuna, financed the purchase and that he therefore has claims against it. Mr M has brought his complaint through a representative, so references to his submissions... (5 pages)View decision -
Decision Reference DRN-4668230
21 Mar 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4668230 The complaint Mrs C complains that National Savings and Investments (NS&I) do not recognise a Premium Bond account number in her name. What happened Mrs C says that her parents gave her a Premium Bond certificate in her birth name, and she sent NS&I a change of name det... (3 pages)View decision -
Decision Reference DRN-4622440
21 Mar 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4622440 The complaint Mr K complains that Aviva Life & Pensions UK Limited didn’t inform him that he was able to transfer his policy as was his intention when he took an annuity and tax-free cash. What happened In 2022 Mr K through his financial adviser contacted Aviva about transf... (5 pages)View decision -
Decision Reference DRN-4509547
21 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4509547 The complaint Mr G complains that Santander hasn’t refunded him for money he sent to support a business project he now realises was a scam. What happened Mr G is a limited company director (working alongside a fellow director). He had been in contact with someone he knew throug... (3 pages)View decision -
Decision Reference DRN-4622058
21 Mar 2024 Kensington Mortgage Company Limited Not upheldMortgagesDRN-4622058 The complaint Mr and Mrs H complain that Kensington Mortgage Company Limited has incorrectly recorded adverse information on their credit files – and sold their mortgage to another lender even though it had been repaid. What happened Mr and Mrs H had a mortgage with Kensington,... (3 pages)View decision -
Decision Reference DRN-4653128
21 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4653128 The complaint Ms D complains Royal & Sun Alliance Insurance Limited (“RSA”) has unfairly declined her claim on her property insurance policy. All references to RSA include its agents. What happened Ms D took out an insurance policy in November 2022 to cover her commercial p... (2 pages)View decision -
Decision Reference DRN-4667311
21 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4667311 The complaint Mrs C complains that Barclays Bank UK PLC blocked payments from her account and blocked her from trying to withdraw cash. What happened In February 2023 Mrs C made a transfer online. It was checked for possible fraud by Barclays and she was asked questions regardi... (2 pages)View decision -
Decision Reference DRN-4687121
21 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4687121 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent him being the victim of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Mr C was contacted by an investment company... (3 pages)View decision -
Decision Reference DRN-4698020
21 Mar 2024 AWP P&C S.A. Not upheldInsuranceDRN-4698020 The complaint Mr M and his family have complained that AWP P&C SA declined a claim made on his travel insurance policy linked to a bank account. As the complaint is being made by Mr M, on behalf of himself and his family, I will mostly just be referring to him in this decis... (3 pages)View decision
