We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5124381
4 Nov 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-5124381 The complaint Ms C complains Toyota Financial Services (UK) PLC (TFS) hasn’t done enough to put things right following the rejection of her car that was subject to a finance agreement. What happened In June 2023, Ms C entered into a 60 month hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-4800965
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4800965 The complaint Mr E complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr E says that he saw an advert for an investment with a company I’ll call J on social media. He got in touch to get some more information a... (3 pages)View decision -
Decision Reference DRN-4471364
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4471364 The complaint Miss K complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-5108283
4 Nov 2024 Tymit Ltd Not upheldBanking and PaymentsDRN-5108283 The complaint Mr B complains that Tymit Ltd failed to notify him that it was going to remove his interest free benefit. What happened Mr B held a Tymit credit card which, as an employee of Tymit, was supposed to be interest free. Mr B says Tymit didn’t make him aware that it... (2 pages)View decision -
Decision Reference DRN-5059095
4 Nov 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-5059095 The complaint Mrs D complains that Curtis Banks Limited (“Curtis Banks”) unreasonably delayed the transfer of her pension savings to a new provider. What happened Mrs D held pension savings with Curtis Banks. Those pension savings were invested by another firm. And Mrs D rec... (5 pages)View decision -
Decision Reference DRN-5033300
4 Nov 2024 First Central Underwriting Limited Not upheldInsuranceDRN-5033300 The complaint Mr A complains that First Central Underwriting Limited (First Central) voided his motor insurance policy and didn’t pay his claim. What happened Mr A held a motor insurance policy with First Central. In January 2024 he called them to change the car insured on ... (2 pages)View decision -
Decision Reference DRN-4826617
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4826617 The complaint Mr C complains that Revolut Ltd won’t refund two payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (3 pages)View decision -
Decision Reference DRN-5075908
4 Nov 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5075908 The complaint Mrs F and Mr F complain about how Lloyds Bank General Insurance Limited (Lloyds) dealt with a claim under their home insurance policy for damage to their property. Lloyds use agents to administer the policy and to assess claims. References to Lloyds include th... (5 pages)View decision -
Decision Reference DRN-5029963
4 Nov 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5029963 The complaint Mr H is unhappy that Aviva Life & Pensions UK Limited (Aviva) has terminated his income protection claim. What happened Mr H has an income protection policy through his employer. The policy provides cover for benefit to be payable in the event that Mr H can... (4 pages)View decision -
Decision Reference DRN-5124131
4 Nov 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-5124131 The complaint Mrs J complains that Shop Direct Finance Company Limited (Shop Direct) haven’t refunded her for items she purchased. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my ... (1 page)View decision
