We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4689873
20 Mar 2024 CMC Spreadbet Plc UpheldInvestmentsDRN-4689873 The complaint Mr B complains that CMC Spreadbet Plc put pressure on him to be categorised as an elective professional client – this has exposed him to additional risks and has resulted in a considerable negative balance on his account. What happened Mr B has a spread betting a... (12 pages)View decision -
Decision Reference DRN-4696698
20 Mar 2024 Plus500UK Ltd Not upheldInvestmentsDRN-4696698 The complaint Mr W complains that he didn’t realise he had purchased a Contract for Difference (CFD) through Plus500UK Limited. Mr W says he thought he’d purchased the underlying shares. Having now lost all of his original investment, Mr W would like Plus500UK to refund the mon... (4 pages)View decision -
Decision Reference DRN-4627789
20 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4627789 The complaint Ms G complains that Nationwide Building Society didn’t credit her account with the correct amount following a cash deposit she made. What happened On 24 April 2023, Ms G attended a Nationwide branch to deposit cash. Ms G says she had £4,000 to pay into her account... (2 pages)View decision -
Decision Reference DRN-4635909
20 Mar 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-4635909 The complaint Mr and Mrs G have complained that Inter Partner Assistance SA (‘IPA’) unfairly declined their claim for seat upgrades. What happened Mr and Mrs G had a travel insurance policy underwritten by IPA. They travelled abroad and whilst there, Mrs G had to attend hospita... (2 pages)View decision -
Decision Reference DRN-4689285
20 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4689285 The complaint Miss C complains that Barclays Bank UK PLC will not refund payments she says she did not authorise. What happened Miss C holds a current account with Barclays. On 3 August 2019 she says she went to use her debit card at a shop and realised it was missing. She says... (3 pages)View decision -
Decision Reference DRN-4627024
20 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4627024 The complaint Mr O, a sole trader, complains that Lloyds Bank PLC have unfairly put his Bounce Back Loan (“BBL”) into default as a result of the staff at one of their branches being unable to find him on their system. What happened Mr O took out a BBL in January 2021. Under the... (3 pages)View decision -
Decision Reference DRN-4689387
20 Mar 2024 Aviva Insurance Limited UpheldInsuranceDRN-4689387 The complaint Mr and Mrs S’s complaint is about the handling of a claim under their home insurance policy with about Aviva Insurance Limited. What happened In July 2022, Mr and Mrs S made a claim under their policy after their home was damaged as a result of a fire in the next-... (4 pages)View decision -
Decision Reference DRN-4639215
20 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4639215 The complaint Mrs P has complained Nationwide Building Society won’t refund money she lost as the result of an investment. What happened After being approached in 2018, Mrs P decided to invest £10,000 in a company (who I’ll call D) offering generous rates of return. She instruc... (3 pages)View decision -
Decision Reference DRN-4694870
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4694870 The complaint Mr O complains that Revolut Ltd blocked his debit card whilst he was abroad. What happened Mr O was abroad when his Revolut debit card was blocked. He complained to Revolut saying he couldn’t unblock his debit card and Revolut didn’t assist him within a reasonable... (2 pages)View decision -
Decision Reference DRN-4630358
20 Mar 2024 Equifax Limited Not upheldConsumer CreditDRN-4630358 The complaint Mrs K complains about information recorded on her credit file by Equifax Limited. What happened Mrs K has told us that in February 2023 she applied for car finance but was declined. The merchant advised that information on Mrs K’s credit file had led to her applic... (2 pages)View decision
