We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4331973
26 Jan 2024 Absolute Financial Management Ltd UpheldInvestmentsDRN-4331973 The complaint Mrs P complains about the advice she has been given by Absolute Financial Management (‘AFM’). She says that a fund switch made in 2020 wasn’t right for her. This is because it was based on her tolerance for risk increasing, but this wasn’t the case. And she says t... (7 pages)View decision -
Decision Reference DRN-4511151
26 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4511151 The complaint Ms G is unhappy with several aspects of the service she’s received from Santander UK Plc. What happened Ms G holds a Santander 123 Current Account and resides overseas. In July 2023, she received aa large sum of money into her account. Ms G tried to transfer some ... (3 pages)View decision -
Decision Reference DRN-4331982
26 Jan 2024 Absolute Financial Management Ltd UpheldInvestmentsDRN-4331982 The complaint Mr P complains about the advice he, and Mrs P, have been given by Absolute Financial Management (‘AFM’). He says that a fund switch made in 2020 wasn’t right for him. This is because it was based on his tolerance for risk increasing, but this wasn’t the case. And ... (7 pages)View decision -
Decision Reference DRN-4580760
26 Jan 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4580760 The complaint Miss H has complained about Accredited Insurance (Europe) Ltd. She isn’t happy about the valuation of her car after it was deemed a total loss following a claim under her motor insurance policy. What happened Miss H made a claim under her motor insurance policy an... (2 pages)View decision -
Decision Reference DRN-4583561
26 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4583561 The complaint Mr A is unhappy that UK Insurance Limited (UKI) increased his commercial motor insurance policy premiums mid-term. What happened Mr A took out a commercial motor insurance policy through UKI in March 2023. During the inception call he informed UKI that he’d been i... (6 pages)View decision -
Decision Reference DRN-4552478
26 Jan 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4552478 The complaint Mrs W has complained that Aviva Life & Pensions UK Limited didn’t make her aware in 2015, when she left a previous employment, that she could have continued to make pension contributions to her personal pension plan (PPP). What happened Mrs W had been paying p... (3 pages)View decision -
Decision Reference DRN-4549847
26 Jan 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4549847 The complaint Mrs S complains that Great Lakes Insurance SE declined her claim against her travel insurance policy. Reference to Great Lakes includes its agents. Mrs S’ daughter, Mrs S1 is assisting Mrs S in bringing her complaint. What happened The details of this complaint ar... (3 pages)View decision -
Decision Reference DRN-4477763
26 Jan 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4477763 The complaint Mr L complains that he didn’t receive cashback when he took a car policy out with Admiral Insurance (Gibraltar) Limited (“Admiral”). What happened Mr L used a comparison website to take out a car insurance policy with Admiral. As part of this he was told by the we... (2 pages)View decision -
Decision Reference DRN-4583134
26 Jan 2024 Honeycomb Finance Limited Not upheldConsumer CreditDRN-4583134 The complaint Mr P complains about the sale of a timeshare he paid through a fixed sum loan with Honeycomb Finance Limited (who I’ll call Honeycomb). Mr P has brought his complaint through a representative, so references to his submissions and arguments include those made on hi... (5 pages)View decision -
Decision Reference DRN-4513970
26 Jan 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4513970 The complaint Mr and Mrs K complain that Lloyds Bank PLC is unfairly pursuing them for repayment of a business loan. What happened Mr and Mrs K entered a secured business loan agreement with Lloyds in 2008, borrowing £575,700. In October 2012, the bank issued a formal demand fo... (3 pages)View decision
