We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4350869
26 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4350869 The complaint Mrs M has complained that Tesco Personal Finance PLC, trading as Tesco Bank, has unfairly dealt with a claim she made about something she bought with her Tesco credit card. What happened Mrs M bought a number of things from a holiday services supplier (“the Suppli... (4 pages)View decision -
Decision Reference DRN-4566372
26 Jan 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4566372 The complaint Mr T complains that Monzo Bank Ltd (“Monzo”) is holding him responsible for an ATM withdrawal which he says he didn’t authorise, and that it’s unfairly closed his account. What happened The background to this complaint is well known to both parties, so I won’t rep... (2 pages)View decision -
Decision Reference DRN-4583021
26 Jan 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4583021 The complaint Mr B’s complaint is about the port of an existing interest product to a new mortgage with the same lender. The application was made through an appointed representative of Mortgage Advice Bureau Limited (MAB) and Mr B considers that it didn’t fulfil its responsibil... (5 pages)View decision -
Decision Reference DRN-4582520
26 Jan 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4582520 Complaint Mr L has complained that J D Williams & Company Limited (“J D Williams”) irresponsibly provided him with a catalogue shopping account that had a high credit limit and which was unaffordable for him. Background This complaint is about a catalogue shopping account ... (3 pages)View decision -
Decision Reference DRN-4309657
26 Jan 2024 My Finance Club Limited Not upheldConsumer CreditDRN-4309657 The complaint Mr W complains that My Finance Club Limited (“MFC”) gave him loans without carrying out the correct affordability checks. Mr W also says he accidently repaid the balance in full on the second loan that left him struggling to pay his priority bills. What happened A... (4 pages)View decision -
Decision Reference DRN-4561811
26 Jan 2024 Vitality Health Limited UpheldInsuranceDRN-4561811 The complaint Ms L is unhappy with the way in which Vitality Health Limited has handled claims made on a group private medical insurance policy (‘the policy’) including delays and failing to provide updates. What happened In July 2022, the policyholder, switched its private med... (5 pages)View decision -
Decision Reference DRN-4399895
26 Jan 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4399895 The complaint Ms G complains that Barclays Bank UK PLC unfairly provided adverse credit information to credit reference agencies (CRAs), because it failed to keep her informed of short payments to her mortgage by her ex-husband. What happened In 2018, Ms G and her then husband ... (5 pages)View decision -
Decision Reference DRN-4555654
26 Jan 2024 Bamboo Limited Not upheldConsumer CreditDRN-4555654 Complaint Mrs E has complained about a guarantor loan Bamboo Limited (“Bamboo”) provided to her. She says that the loan was unaffordable and that Bamboo failed to conduct proportionate checks, so should have done more before providing her with this loan. Background Bamboo provi... (3 pages)View decision -
Decision Reference DRN-4516026
26 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4516026 Complaint Mr B has complained about credit card limit increases Barclays Bank Plc (trading as “Barclaycard”) provided to him. He says his transactions were not considered adequately and this resulted in his credit limit being increased in circumstances where it shouldn’t have b... (4 pages)View decision -
Decision Reference DRN-4582947
26 Jan 2024 Gain Credit LLC UpheldConsumer CreditDRN-4582947 The complaint Mr W complaints Gain Credit LLC trading as Drafty (“Drafty”) gave him a line of credit without carrying out sufficient checks. What happened Mr W approached Drafty for a running credit facility on 12 July 2022 and he was given a facility with a £1,730 credit limit... (4 pages)View decision
