We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4525137
26 Jan 2024 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4525137 Complaint Mr O has complained about a loan that Link Financial Outsourcing Limited (trading as “Asset Link” Capital (No.9)) is now responsible for. He says that the loan has caused him significant financial hardship and should never have been provided to him. While Asset Link C... (5 pages)View decision -
Decision Reference DRN-4514636
25 Jan 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4514636 The complaint Mrs D complains about Scottish Widows Limited (Scottish Widows). She’s unhappy that the value of her pension fund decreased, and says she was never warned that this could happen. She’d like Scottish Widows to restore her fund to its value prior to any losses being... (4 pages)View decision -
Decision Reference DRN-4020987
25 Jan 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4020987 The complaint Mr C complains that Aviva Life & Pensions UK Limited (‘Aviva’) has failed to provide a correct valuation for his whole of life policy, which he has held since 1974. What happened Mr C’s policy was taken out on 18 June 1974 through Provident Life. He says that ... (7 pages)View decision -
Decision Reference DRN-4582856
25 Jan 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4582856 The complaint Mr A complains about Clydesdale Bank Plc, trading as Virgin Money, making an error which led to his Help to Buy ISA being closed and a subsequent financial loss. What happened I issued my provisional decision on 10 January 2024, and this is what I said: I’ve consi... (3 pages)View decision -
Decision Reference DRN-4582837
25 Jan 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4582837 The complaint Miss E complains about TSB Bank plc blocking her account and / or not releasing her funds when she presented the required documentation. What happened I issued my provisional decision on 8 January 2024, and this is what I said: I’ve considered the relevant informa... (4 pages)View decision -
Decision Reference DRN-4268712
25 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4268712 The complaint Mr A complains that Barclays Bank UK PLC (trading as Barclaycard) unfairly closed his account without providing a proper explanation. He wants Barclays to reopen his account and give him the reasons it closed his account. What happened The detailed background of t... (2 pages)View decision -
Decision Reference DRN-4381578
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4381578 The complaint Miss M complains Santander UK Plc unfairly defaulted her account. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving the reasons for my decision. What ... (2 pages)View decision -
Decision Reference DRN-4566477
25 Jan 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4566477 The complaint Mr W is visually impaired and complains about Bank of Scotland plc’s, trading as Halifax, service, ignoring his request for a reasonable adjustment and breaching the Equality Act. What happened I issued my provisional decision on this complaint on 5 December 2023,... (4 pages)View decision -
Decision Reference DRN-4429466
25 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4429466 The complaint Mr D complains Santander UK Plc didn’t do enough to protect him when he fell victim to a scam. What happened Mr D has a current account with Santander and has done so for 15 years. In November 2022 Mr D says he read a report on a well-known news website about bitc... (6 pages)View decision -
Decision Reference DRN-4332041
25 Jan 2024 Santander UK Plc Not upheldMortgagesDRN-4332041 The complaint Mrs O and Mr O complain about the service Santander UK Plc provided when their mortgage was coming to an end. What happened Mrs O and Mr O’s mortgage with Santander was coming to an end on 1 March 2023. On around 2 February Santander wrote to Mrs O and Mr O lettin... (2 pages)View decision
