We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5071324
1 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5071324 The complaint Mr A complains that Nationwide Building Society repeatedly blocked account payments so that he wasn’t able to use his account. What happened In late October 2023 Mr A tried to purchase some US dollars, but the transaction was blocked. He went into his local bra... (3 pages)View decision -
Decision Reference DRN-4782773
1 Nov 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4782773 The complaint Mr C has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under s.140A of the Consumer Credit Act 1974 (“CCA”) and (2) ... (18 pages)View decision -
Decision Reference DRN-5095581
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095581 The complaint Mr and Mrs H are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5119600
1 Nov 2024 Oasis Motor Finance Limited UpheldConsumer CreditDRN-5119600 The complaint Mr H complains Oasis Motor Finance Limited (OMF) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In August 2022, Mr H entered into a 60 month hire purchase agreement for a used car. The car’s cash price was £6,980, i... (4 pages)View decision -
Decision Reference DRN-4896829
1 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4896829 The complaint Mr and Mrs F complain that Barclays Bank UK PLC won’t refund money they lost when they were the victims of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr and Mrs F wanted t... (4 pages)View decision -
Decision Reference DRN-5075573
1 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5075573 The complaint Mr F complains about Lloyds bank PLC closing his account after an incident in branch. He is also unhappy with the customer service he received from Lloyds. To put things right Mr F wants his account reopened and compensation for the trouble and upset he has bee... (5 pages)View decision -
Decision Reference DRN-5088696
1 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5088696 The complaint This complaint concerns the transfer of Mr H’s personal pension with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in October 2015. Mr H’s complaint was that Prudential failed in its responsibi... (12 pages)View decision -
Decision Reference DRN-5095558
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095558 The complaint Ms N is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-4768368
1 Nov 2024 Skipton Building Society Not upheldInvestmentsDRN-4768368 The complaint Mrs P complains about the investment service she’s received from Skipton Building Society. She says it has left her in a poorly performing fund, resulting in disappointing returns on her investments. What happened Mrs P got some investment advice from Skipton i... (4 pages)View decision -
Decision Reference DRN-5095588
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095588 The complaint Mr M is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision
