We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4566905
25 Jan 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4566905 The complaint Mr C complains that he and his wife were mis-sold timeshare products and the credit facility used to pay for them. The credit facility was provided to Mr C by Clydesdale Financial Services Limited, which trades as Barclays Partner Finance and which I’ll refer to a... (5 pages)View decision -
Decision Reference DRN-4579975
25 Jan 2024 MBNA Limited UpheldBanking and PaymentsDRN-4579975 The complaint Mr C complains that MBNA Limited lent irresponsibly when it approved his credit card application and went on to increase the credit limit. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr... (3 pages)View decision -
Decision Reference DRN-4580730
25 Jan 2024 BARCLAYS INVESTMENT SOLUTIONS LIMITED UpheldInvestmentsDRN-4580730 The complaint Mr V complains that as a result of errors and poor service on the part of BARCLAYS INVESTMENT SOLUTIONS LIMITED (‘Barclays’) he lost out financially when he was unable to trade online. To put things right, Mr V wants Barclays to pay him redress to cover investment... (3 pages)View decision -
Decision Reference DRN-4541802
25 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4541802 The complaint Mr M complains Tesco Personal Finance PLC trading as Tesco Bank irresponsibly provided him with unaffordable credit limit increases on his credit card. What happened Mr M was provided with the following credit limits on his credit card with Tesco Bank: Lending dec... (4 pages)View decision -
Decision Reference DRN-4529400
25 Jan 2024 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4529400 The complaint Mr P complains that Ikano Bank AB (publ) irresponsibly lent to him. What happened Mr P took out a loan over 60 months for £5,000 from Ikano in April 2016. It was repaid in full by August 2020. The monthly repayments were £118.91 and the total repayable was £7,134.... (3 pages)View decision -
Decision Reference DRN-4582363
25 Jan 2024 Yorkshire Building Society Not upheldInvestmentsDRN-4582363 The complaint Mr S complains Yorkshire Building Society (YBS) is unable to locate a deposit of £3,000 he’d saved with the firm’s predecessor, Norwich and Peterborough Building Society (NPBS). What happened Mr S possesses an “Investment Record Certificate”, issued by NPBS. This ... (2 pages)View decision -
Decision Reference DRN-4165045
25 Jan 2024 Barclays Bank Plc Not upheldInvestmentsDRN-4165045 The complaint Mr G complained that Barclays Bank UK Plc (‘Barclays’) mistakenly sold the shares in his stocks and shares ISA and transferred the cash from the sale to his account with another provider. He said Barclays took too long to resolve the problem. And he said Barclays ... (4 pages)View decision -
Decision Reference DRN-4515659
25 Jan 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4515659 The complaint Mr J has complained that Studio Retail Limited is holding him liable for a debt in relation to a credit agreement he says he didn’t take out. What happened The circumstances of the complaint are well known to the parties so I’m not going to go over everything agai... (3 pages)View decision -
Decision Reference DRN-4582099
25 Jan 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4582099 The complaint Mr and Mrs W complain that Barclays Bank UK PLC wrongly recorded a payment arrangement for their mortgage on their credit files. They say this caused mortgage applications to be declined. Mr and Mrs W ask for compensation for financial loss and their distress and ... (3 pages)View decision -
Decision Reference DRN-4581905
25 Jan 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4581905 The complaint Mrs and Mr L complain that Lloyds Bank PLC allowed breaches with their safe custody package they deposited with Lloyds. What happened Mrs and Mr L held a safe custody package with Lloyds. When they retrieved their envelope, they say it was no longer secured, as it... (7 pages)View decision
