We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5095635
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095635 The complaint Mr and Mrs B are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-4888709
1 Nov 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-4888709 The complaint Mr P complains that Prepay Technologies Ltd (PPT) won’t refund money he lost in a safe account scam. What happened What Mr P says: Mr P has a business account with PPT. On 23 January 2024, he was asked to authorise a payment of £4,099 which wasn’t made by him. ... (5 pages)View decision -
Decision Reference DRN-5067587
1 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5067587 The complaint Ms P and Ms P complain that Nationwide Building Society did not refund the £98,000 they lost to a scam. What happened Ms P and Ms P found an investment opportunity in the newspaper for a company I’ll call ‘X’. The business model centred around car leasing; inve... (5 pages)View decision -
Decision Reference DRN-5095645
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095645 The complaint Ms R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-4843452
1 Nov 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4843452 The complaint Ms J complains that Zopa Bank Limited (Zopa) defaulted her loan account. What happened In October 2019, Ms J took out a loan from Zopa as shown: Date drawn Amount (including interest) Term Monthly Repayments 1 October 2019 £36,679.88 60 months £611.33 Payments... (5 pages)View decision -
Decision Reference DRN-4786552
1 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4786552 The complaint Mr L complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In 2018, Mr L was told about an opportunity to invest in a property development company by an investment broker. He was told he... (4 pages)View decision -
Decision Reference DRN-5095652
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095652 The complaint Ms D is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-5095673
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095673 The complaint Mr R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-4811854
1 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4811854 The complaint Ms F complains that Barclays Bank UK PLC won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In 2019, Ms F was told about an opportunity to invest in a property development company by an investment broker. She wa... (3 pages)View decision -
Decision Reference DRN-5095691
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095691 The complaint Mr G is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision
