We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4977825
1 Nov 2024 I Go 4 Ltd. Not upheldInsuranceDRN-4977825 The complaint Mr M has complained about the charges IGO4 Ltd. trading as WiseDriving (IGO4) say he owes when he cancelled his car insurance policy. What happened Mr M bought a car insurance policy through a broker IGO4 which started in November 2023. In February 2024 Mr M ca... (3 pages)View decision -
Decision Reference DRN-5095706
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095706 The complaint Mr H is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095715
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095715 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-4993418
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993418 The complaint Mr P complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr P found an advert for an investment opportunity online. He checked the website and it looked professional, there was a forum with articles and discussion... (10 pages)View decision -
Decision Reference DRN-5095721
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095721 The complaint Mr and Mrs S are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5056456
1 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5056456 The complaint Mr H has complained about the way Aviva Insurance Limited dealt with a claim he made under his Home Emergency policy. Aviva are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the agent. As Aviva have accepted t... (2 pages)View decision -
Decision Reference DRN-5095726
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095726 The complaint Mr and Mrs A are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-4227093
1 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4227093 The complaint Mr N complains that National Westminster Bank Plc (NatWest) closed his current account without reason. Mr N had other accounts with NatWest. Complaints relating to those accounts are dealt with separately. This decision relates only to NatWest’s closure of Mr N... (3 pages)View decision -
Decision Reference DRN-5095729
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095729 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095732
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095732 The complaint Mrs B is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separ... (6 pages)View decision
