We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4967459
28 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4967459 The complaint Miss D complains that J.P. Morgan Europe Limited trading as Chase did not refund a series of payments she lost to a scam. What happened Miss D found a builder who I’ll call ‘X’ for the purposes of this decision through a trader’s website. She contacted the refe... (3 pages)View decision -
Decision Reference DRN-5105908
28 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5105908 The complaint Mr C complains that Monzo Bank Ltd didn’t provide the service it should have in regard to a travel charge on his account. He wants to be compensated for the frustration and annoyance this issue caused him. What happened On 15 April 2024, Mr C used his Monzo car... (3 pages)View decision -
Decision Reference DRN-4996721
28 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4996721 The complaint Mr F complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr F fell victim to a task-based job scam... (8 pages)View decision -
Decision Reference DRN-4962552
28 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4962552 The complaint Mr J complains about Accredited Insurance (Europe) Ltd (“Accredited”) for declining his claim for storm damage. He wants Accredited to settle his claim and pay for repairs. What happened Mr J bought his home in 2022. He insured it with Accredited. His home is i... (3 pages)View decision -
Decision Reference DRN-5076559
28 Oct 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-5076559 The complaint Miss K complains that Loans 2 Go Limited is charging a very high interest rate on her loan and wasn’t supportive when she said she was struggling to make her repayments. What happened Miss K took out a £650 loan with Loans 2 Go in January 2024. She says that sh... (3 pages)View decision -
Decision Reference DRN-5024150
28 Oct 2024 Ageas Insurance Limited UpheldInsuranceDRN-5024150 The complaint Miss J complains about Ageas Insurance Limited (“Ageas”) for declining her claims for damage following a storm. She wants Ageas to accept and settle her claims for repairs. What happened Miss J insured her home with Ageas. Her home consists of a stone built mai... (3 pages)View decision -
Decision Reference DRN-4770327
28 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4770327 The complaint Miss Y complains that Santander UK Plc hasn’t refunded her after she fell victim to a scam. She is represented in her complaint by a claims management company which I’ll refer to as C. What happened Miss Y came across an investment opportunity online. She saw ... (3 pages)View decision -
Decision Reference DRN-5108577
28 Oct 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-5108577 The complaint Mr W complains that Bank of Scotland plc trading as Halifax irresponsibly lent to him. What happened Mr W was approved for a Halifax credit card in June 2009 with a £1,100 credit limit. I have detailed the credit limit changes below: February 2010 £1,100 to £1,... (5 pages)View decision -
Decision Reference DRN-5108431
28 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5108431 The complaint Mr D complains Aviva Insurance Limited (Aviva) unfairly declined to settle his claim on his home insurance policy. Aviva are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Aviva have accept... (3 pages)View decision -
Decision Reference DRN-5075900
28 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5075900 The complaint Mrs M complains that Barclays Bank UK PLC provided her with poor service in relation to a maturing fixed rate Individual Savings Account (ISA). What happened Mrs M says that she had a fixed rate ISA that was due to mature, and Barclays sent her correspondence g... (3 pages)View decision
