We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4673435
25 Oct 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4673435 The complaint Mr H complains that Tandem Motor Finance Limited, trading as Oplo, lent to him irresponsibly and without carrying out proper affordability checks. He has also raised concerns about the commission that Oplo may have paid the broker of the agreement. What happene... (4 pages)View decision -
Decision Reference DRN-5104310
25 Oct 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-5104310 The complaint Miss C complains about the outcome of a claim she made to Ikano Bank AB (publ) (“Ikano”) under section 75 of the Consumer Credit Act 1974 in respect of spray foam insulation that was applied to her property. What happened In August 2020, Miss C agreed to enter ... (7 pages)View decision -
Decision Reference DRN-4798795
25 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4798795 The complaint Mr B complains that Nationwide Building Society rejected his claim under section 75 of the Consumer Credit Act 1974 in relation to an air source heating system. What happened In 2022 Mr B bought an air source heating system for his home, and paid a third party ... (8 pages)View decision -
Decision Reference DRN-4999976
25 Oct 2024 Bank of Scotland Plc Not upheldInsuranceDRN-4999976 The complaint Mrs M complained about Bank of Scotland Plc. She said it mis-sold a whole of life policy to her. She said for this reason, Bank of Scotland should pay her compensation. Mrs M has been represented in her complaint by her daughter, Mrs G. I have referred to Mrs ... (4 pages)View decision -
Decision Reference DRN-4834657
25 Oct 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-4834657 The complaint Mr N complains that Zempler Bank Limited trading as Cashplus didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this... (5 pages)View decision -
Decision Reference DRN-4870084
25 Oct 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4870084 The complaint Mr U complains about the service provided by Liverpool Victoria Insurance Company Limited (‘LV) when responding to his motor insurance claim. What happened The background to this complaint is well known to Mr U and LV. In my decision, I’ll focus mainly on givin... (4 pages)View decision -
Decision Reference DRN-4917818
25 Oct 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4917818 The complaint F, a limited company, has complained Barclays Bank plc, trading as Barclaycard, added transactions to their business credit card account which caused embarrassment and financial difficulty. F is also concerned at how the complaint was managed. What happened Mr ... (2 pages)View decision -
Decision Reference DRN-4258701
25 Oct 2024 James Hay Administration Company Ltd Not upheldPensions and AnnuitiesDRN-4258701 The complaint Mr O complains, with the help of a representative, that James Hay Administration Company Ltd (James Hay) accepted the in-specie transfer of Elysian Fuels shares into his self- invested personal pension (SIPP) without undertaking appropriate due diligence, ensur... (5 pages)View decision -
Decision Reference DRN-4876531
25 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4876531 The complaint Mr K complains about the handling of his Data Subject Access Requests (“DSAR”) from Barclays Bank UK PLC when he was experiencing financial difficulties. What happened Mr K who had credit card accounts with Barclays encountered financial problems in 2007. In 20... (4 pages)View decision -
Decision Reference DRN-3935489
25 Oct 2024 eToro (UK) Ltd UpheldInvestmentsDRN-3935489 The complaint Mr M complains that eToro (UK) Ltd (“eToro UK”) allowed him to open a CFD trading account in 2022, when it ought to have known he’d previously asked it not to let him trade. He wants it to reimburse him for the losses he suffered on the account. What happened M... (5 pages)View decision
