We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-4564493
1 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4564493 The complaint Mr B is unhappy with Barclays Bank UK PLC. Mr B used his Barclays account to send money abroad to make a payment to a third party. Mr B said the payment never reached the third party and he hasn’t had his money back from Barclays. What happened Mr B sent a payment... (2 pages)View decision -
Decision Reference DRN-4583662
1 Feb 2024 Pure Retirement Limited Not upheldMortgagesDRN-4583662 The complaint Mr and Mrs A have complained about a delay in an application they made to Pure Retirement Limited. They say the delay meant they couldn’t complete on their new equity release mortgage before the offer expired. This led to the offer being withdrawn and the replacem... (4 pages)View decision -
Decision Reference DRN-4411082
1 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4411082 The complaint Mr C complains about the actions of Nationwide Building Society concerning an account for a trust of which he was a trustee. What happened Mr C and his daughter, Ms B, were trustees of a trust. In 2017 they opened two savings accounts with Nationwide. Mr C says th... (3 pages)View decision -
Decision Reference DRN-4596073
1 Feb 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4596073 The complaint Mr S is complaining about Startline Motor Finance Limited’s decision to lend to him – he says the loan was unaffordable. His complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with him. What happened In Ju... (4 pages)View decision -
Decision Reference DRN-4583674
1 Feb 2024 Bank of Scotland Plc UpheldMortgagesDRN-4583674 The complaint Mr and Mrs A have complained about a delay by Bank of Scotland plc trading as Halifax in responding to their solicitor about their mortgage and secured loans. They say the delay meant they couldn’t complete on their new equity release mortgage before the offer exp... (7 pages)View decision -
Decision Reference DRN-4533570
1 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4533570 The complaint Ms M complains that J.P. Morgan Europe Limited trading as Chase did not refund a series of payments she lost as part of a scam. What happened Ms M was interested in investing some of her money, and found an advert online with celebrities, including Martyn Lewis, a... (3 pages)View decision -
Decision Reference DRN-4448508
1 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4448508 The complaint Mr R is unhappy with the service he received from PrePay Technologies Limited when he was on holiday. What happened Mr R took out a travel card for his holiday. When he arrived at his destination, he tried to make withdrawals on the card. Unfortunately, one of his... (2 pages)View decision -
Decision Reference DRN-4572445
1 Feb 2024 PRA Group (UK) Limited Not upheldConsumer CreditDRN-4572445 The complaint Mr S complains that PRA Group (UK) Limited reported a third party’s default on his credit file. What happened Last year, Mr S contacted a credit reference agency after he found a defaulted account from PRA recorded on his credit file he didn’t recognise. Mr S has ... (2 pages)View decision -
Decision Reference DRN-4286279
1 Feb 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4286279 The complaint Mr E complains about Clydesdale Financial Services Limited trading as Barclays Partner Finance’s handling of a loan he took out to pay for a solar panel system (“the system”). What happened In 2013, Mr E purchased the system from a supplier and paid for it using a... (3 pages)View decision
