We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380712 results
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Decision Reference DRN-5009896
24 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5009896 The complaint Mrs L is unhappy Monzo Bank Ltd won’t refund payments she made as part of an investment scam. What happened Mrs L fell victim to an investment scam. Between March and May 2022, she made several payments to an account she held with a cryptocurrency platform, bef... (2 pages)View decision -
Decision Reference DRN-5076004
24 Oct 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5076004 The complaint Mr H complains that TSB Bank plc hasn’t provided him with the service it should have done given his support needs. What happened Mr H received an email from TSB stating that his account was going paperless. He contacted TSB as this wasn’t suitable for him given... (3 pages)View decision -
Decision Reference DRN-4649759
24 Oct 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4649759 The complaint Miss C complains that a car acquired under a hire purchase agreement with Advantage Finance Ltd (‘Advantage’) wasn’t of satisfactory quality. What happened In May 2023, Miss C was supplied with a used car through a hire purchase agreement with Advantage. The c... (3 pages)View decision -
Decision Reference DRN-4914380
24 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-4914380 The complaint Miss M has complained that Lendable Ltd are holding her liable for a debt which was taken out as the result of a scam. What happened Miss M was contacted by scammers posing as bank staff, who said someone was taking out loans in her name. She says they told her... (3 pages)View decision -
Decision Reference DRN-4889463
24 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-4889463 The complaint Mr M complaints that UK Insurance Limited trading as Direct Line (UKI) settled his claim on a ‘total loss’ basis unfairly after he made a claim against his car insurance policy. What happened Mr M held car insurance through UKI. In December 2023, following an ... (2 pages)View decision -
Decision Reference DRN-4744484
24 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4744484 The complaint Miss S complains that Barclays Bank UK PLC did not reimburse the funds she lost to a scam. What happened Miss S was introduced to a relative of a close friend, who said he was a trader in stocks and shares, I’ll call him ’X’ for the purposes of this decision. H... (2 pages)View decision -
Decision Reference DRN-5104112
24 Oct 2024 The Salvation Army General Insurance Corporation Ltd UpheldInsuranceDRN-5104112 The complaint Mrs S complains about the way The Salvation Army General Insurance Corporation Ltd (“SAGIC”) handled a claim she made under her Property Owner’s Insurance policy for damage to a bath. What happened In May 2023 Mrs S raised a claim on her SAGIC insurance policy ... (4 pages)View decision -
Decision Reference DRN-4878172
24 Oct 2024 EGR WEALTH LIMITED UpheldInvestmentsDRN-4878172 The complaint Mr S complains he was mis-sold a minibond investment by EGR WEALTH LIMITED (formerly EGR Broking). He says he was recommended an investment that was high-risk and not suitable for his circumstances and has suffered losses as a result. What happened Between May... (10 pages)View decision -
Decision Reference DRN-4933123
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4933123 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by solicitors in this complaint. What happened Mrs B says that in or around June 2023, when she was researching how to make ext... (9 pages)View decision -
Decision Reference DRN-4744132
24 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4744132 The complaint Miss S complains that National Westminster Bank Plc (“NatWest”) did not refund the payment she lost to a scam. What happened Miss S was introduced to a relative of a close friend, who said he was a trader in stocks and shares who could offer her a friends and f... (3 pages)View decision
