We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-4376749
12 Feb 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4376749 The complaint Ms J complains that Creation Consumer Finance Ltd didn’t provide her with the information she needed to prevent interest being charged on her purchase and then unlawfully took a payment from her account. She says that the credit agreement contained onerous terms t... (4 pages)View decision -
Decision Reference DRN-4615824
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4615824 The complaint Mr A is a sole trader. He complains that Barclays Bank UK Plc treated him unfairly when it closed his business account. Mr A is represented by his solicitor Mr G, however for ease I’ll refer to Mr A throughout the decision. What happened Mr A had a business accoun... (6 pages)View decision -
Decision Reference DRN-4329144
12 Feb 2024 TSB Bank plc Not upheldMortgagesDRN-4329144 The complaint Mr and Mrs F complain that the overpayment arrangement they set up for their mortgage with TSB Bank plc trading as Whistletree has slowly been eroded by interest rate rises. They said they didn’t realise this until about a year later, and hadn’t got any letters ab... (3 pages)View decision -
Decision Reference DRN-4414049
12 Feb 2024 Topaz Finance Limited Not upheldMortgagesDRN-4414049 The complaint Mr and Mrs S complain that Topaz Finance Limited trading as Rosinca Mortgages incorrectly registered its charge against two properties they own. What happened In 2006, Mr and Mrs S took out a number of buy-to-let mortgages that were subsequently transferred to Ros... (4 pages)View decision -
Decision Reference DRN-4420429
12 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4420429 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4615762
12 Feb 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4615762 The complaint Mr O is unhappy with the Co-operative Bank Plc’s handling of his request for information about the interest rates that applied to certain aspects of his credit card and his current account. What happened Mr O said he asked Co-op to confirm the interest rate that w... (4 pages)View decision -
Decision Reference DRN-4389022
12 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4389022 The complaint Mrs P with the assistance of her representative, complains that Barclays Bank UK PLC has treated her unfairly when it sold her a Share Appreciation Mortgage (SAM). What happened The details of this complaint are well known to both Mrs P and Barclays and our invest... (4 pages)View decision -
Decision Reference DRN-4298171
12 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4298171 The complaint A company which I’ll call ‘O’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on O’s behalf by their director, Ms F. What happened O held a business current account with Barclays. O told us: M... (4 pages)View decision -
Decision Reference DRN-4514816
12 Feb 2024 Nationwide Building Society Not upheldMortgagesDRN-4514816 The complaint Mr R complains that Nationwide Building Society has treated him unfairly when he asked for support with is mortgage repayments. What happened The facts of this case are well known to both Mr R and Nationwide, so I’ve summarised the key issues over setting this out... (3 pages)View decision -
Decision Reference DRN-3758972
12 Feb 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-3758972 The complaint Mr W complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t refund to him the money that he paid for some holiday club membership point rights. His partner is also involved in his complaint and he’s being represented by a ... (6 pages)View decision
