We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5061750
25 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5061750 The complaint Mr G complains that Vanquis Bank Limited lent to him irresponsibly. What happened Mr G applied for a credit card with Vanquis in January 2013. Vanquis approved the application and gave Mr G a credit card with an initial credit limit of £500. The credit limit wa... (3 pages)View decision -
Decision Reference DRN-5073371
25 Oct 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5073371 The complaint Mrs H complains that NewDay Ltd trading as Aqua irresponsibly lent to her. What happened Mrs H was approved for an Aqua credit card in May 2022 with an initial credit limit of £450. The credit limit was increased to £1,300 in November 2022. Mrs H says Aqua irre... (3 pages)View decision -
Decision Reference DRN-4725603
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4725603 The complaint Mr R complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2023, Mr R saw an advert in which a well-k... (6 pages)View decision -
Decision Reference DRN-4972978
25 Oct 2024 Astrenska Insurance Limited UpheldInsuranceDRN-4972978 The complaint Mrs A has complained about the way Astrenska Insurance Limited (trading as Collinson Insurance) handled a claim she made on a travel insurance policy. What happened Mrs A was unfortunately the victim of a robbery whilst abroad and so she made a claim on the po... (3 pages)View decision -
Decision Reference DRN-5103083
25 Oct 2024 People's Administration Services Limited UpheldPensions and AnnuitiesDRN-5103083 The complaint Mr R has complained about a transfer of his B & C E Financial Services Limited (B&CE) personal pension to a small self-administered scheme (SSAS 1 ) in April 2015. Mr R’s SSAS was subsequently used to invest in overseas commercial property developments.... (12 pages)View decision -
Decision Reference DRN-4855961
25 Oct 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4855961 The complaint Mr P complains about Santander Consumer (UK) Plc (‘Santander’). He says he is unhappy about how Santander has administered his car finance agreement. He said that it should have told him that a firm of solicitors would contact him before they did. And he also t... (3 pages)View decision -
Decision Reference DRN-4866247
25 Oct 2024 Fogwill & Jones Asset Management Ltd Not upheldInvestmentsDRN-4866247 The complaint Mr S has complained about the management of the portfolio of investments he held with Fogwill & Jones Asset Management Ltd, trading as Fogwill & Jones Wealth Management (‘Fogwill’). Mr S says he suffered a loss of £26,000 and would like 50% of those los... (7 pages)View decision -
Decision Reference DRN-4791472
25 Oct 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4791472 The complaint Mr W complains about not being able to early terminate a motor hire agreement he had with Santander Consumer (UK) Plc (SCUK). Mr W has referred to a change in his circumstances, brought on by a medical condition, and is unhappy that SCUK will not allow him to e... (3 pages)View decision -
Decision Reference DRN-4790660
25 Oct 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4790660 The complaint Mrs L complains about a hire purchase agreement she had with Startline Motor Finance Limited (Startline). Mrs L is unhappy that Startline has applied sums when she sought to voluntary terminate her hire purchase agreement and also added a default to her credit ... (4 pages)View decision -
Decision Reference DRN-4734624
25 Oct 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4734624 Complaint Miss D has complained about the quality of a car which Stellantis Financial Services UK Limited (trading as “Vauxhall Finance”) supplied to her through a conditional sale agreement. Background In August 2022, Vauxhall Finance provided Miss D with finance for a use... (4 pages)View decision
