We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4626817
15 Mar 2024 Melton Mowbray Building Society UpheldBanking and PaymentsDRN-4626817 The complaint Mr T complains about the way that Melton Mowbray Building Society dealt with him over its calculations in respect of the closing balance on his account. What happened Mr T made a previous complaint about the way that Melton Mowbray dealt with the closure of his ac... (2 pages)View decision -
Decision Reference DRN-4658706
15 Mar 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4658706 The complaint Mr F complains about payment issues he has had with his credit account with PayPal (Europe) Sarl et Cie SCA (“PayPal”). What happened Mr F says the payments he was making to his credit account were showing as paid and then PayPal attempted to take the payment week... (5 pages)View decision -
Decision Reference DRN-4574658
15 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4574658 The complaint Mr A complains about the increase in premium for his motor insurance policy with U K Insurance Limited trading as Churchill Car Insurance (Churchill). References to Churchill in this decision include their agents. What happened In September 2023 Mr A’s motor insur... (3 pages)View decision -
Decision Reference DRN-3767607
15 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3767607 The complaint Mrs G has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mrs G’s complaint is that Options accepted her application to open a SIPP and invest in an overseas property-based investment arr... (22 pages)View decision -
Decision Reference DRN-4685798
15 Mar 2024 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-4685798 The complaint Mr and Mrs E have complained about Automobile Association Insurance Services Limited (AAISL). They hold motor insurance and roadside assistance via AAISL and are generally unhappy about a number of things which have occurred. What happened Mr and Mrs E arranged mo... (4 pages)View decision -
Decision Reference DRN-4597802
15 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4597802 The complaint Mr and Mrs P complain that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly declined part of a claim they made under their home insurance policy. RSA is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its ... (4 pages)View decision -
Decision Reference DRN-4661651
15 Mar 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4661651 The complaint Mr S says Sainsbury's Bank Plc (SB) irresponsibly lent to him. What happened Mr S took out four loans in just under three years from SB. A summary of his borrowing follows. loan taken out value, £ term in months monthly repayment, £ comments 1 06/03/2015 12,0... (4 pages)View decision -
Decision Reference DRN-4685756
15 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4685756 The complaint Miss G complains that Covea Insurance Plc (Covea) declined to cover the full cost of medication because her dog had died before completing the full course, under her pet insurance policy. References to Covea in my decision includes its agents. What happened Sadly,... (4 pages)View decision -
Decision Reference DRN-4685793
15 Mar 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-4685793 The complaint Mr K complains about Bank of Scotland plc, trading as Halifax, irresponsibly giving him a loan for £6,000. What happened I issued my provisional decision on 22 February 2024, and this is what I said: I’ve considered the relevant information about this complaint. B... (3 pages)View decision -
Decision Reference DRN-4513312
15 Mar 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4513312 The complaint Mrs S complains about the performance of an investment she made using Halifax Share Dealing Limited (‘Halifax’). She says that the performance of the investment has been poor, and she has struggled to get responses to her questions from Halifax. What happened Mr S... (3 pages)View decision
