We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4190277
23 Jan 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4190277 The complaint Mr A complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4380716
23 Jan 2024 Quilter Life & Pensions Limited UpheldInvestmentsDRN-4380716 The complaint Mr A, Mr A and Ms B as trustees of the A trust complain that Quilter Life & Pensions Limited didn’t correctly process instructions for the payment of ongoing charges in an Investment Bond. The trustees of the A trust also complain that Quilter Life & Pensi... (2 pages)View decision -
Decision Reference DRN-4446348
23 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4446348 The complaint Mr and Mrs H have complained that Aviva Insurance Limited declined a claim they made on the travel insurance policy linked to their bank account. What happened Mr and Mrs H had booked a self-catering holiday with their children which involved catching a ferry from... (3 pages)View decision -
Decision Reference DRN-4557820
23 Jan 2024 U K Insurance Limited Not upheldInsuranceDRN-4557820 The complaint Ms V is unhappy that U K Insurance Limited has declined to cover a claim she made on her travel insurance policy. What happened Ms V was abroad when she experienced symptoms related to a fibroid. She underwent surgery and her treating doctor advised against her tr... (3 pages)View decision -
Decision Reference DRN-4460195
23 Jan 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4460195 The complaint Mrs W complains that Lloyds Bank PLC have not sent the required details to a third party. What happened Mrs W says she sent £26,600 from her Lloyds account to a third party company, but Lloyds did not include all of the relevant details. When Mrs W called the reci... (3 pages)View decision -
Decision Reference DRN-4552194
23 Jan 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4552194 The complaint Mr W complains that Royal and Sun Alliance Insurance Limited (RSA) continued his policy without his knowledge, as it failed to provide him with any correspondence. What happened Mr W held a policy that was administer by RSA between 2002 and 2019. During that time,... (3 pages)View decision -
Decision Reference DRN-4209868
23 Jan 2024 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. Not upheldInsuranceDRN-4209868 The complaint Miss T has complained that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) has refused to pay her Financial Shortfall Insurance claim. What happened Miss T was involved in an accident in her car. She claimed on her car insurance po... (2 pages)View decision -
Decision Reference DRN-4526224
23 Jan 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-4526224 The complaint Mr A’s complaint is about a claim he made on his DAS Legal Expenses Insurance Company Limited(‘DAS’) legal expenses insurance policy, which was declined. Mr A says DAS were wrong to decline his claim and says that they should accept it and fund his legal costs acc... (3 pages)View decision -
Decision Reference DRN-4547368
23 Jan 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4547368 The complaint Ms S complains about Royal and Sun Alliance Insurance Limited’s (RSA) settlement offer, relating to her contents, under her home insurance policy. What happened Following a flood at Ms S’ property, she submitted a claim with RSA. The claim covered buildings, alter... (3 pages)View decision -
Decision Reference DRN-4321289
23 Jan 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4321289 The complaint Mr J is complaining on behalf of L – a limited company – that Royal & Sun Alliance Insurance Limited (RSA) declined a claim L made on its commercial property insurance policy for damage to a chimney and skylight. What happened In December 2021 L took out a ins... (3 pages)View decision
