We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4996564
29 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-4996564 The complaint Mr G complains that esure Insurance Limited hasn’t offered a fair value for his car following it being written off after an accident. What happened Mr G insured his car with esure under a motor insurance policy. In March 2024 Mr G’s car was damaged in an accide... (3 pages)View decision -
Decision Reference DRN-5004015
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5004015 The complaint Mrs W complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-4964017
29 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4964017 The complaint Mrs B complains that Bank of Scotland plc trading as Halifax did not refund a series of payments that she says she lost to various scams. What happened Mrs B contacted our service via a representative about several transactions carried out between April and Nov... (3 pages)View decision -
Decision Reference DRN-5061926
29 Oct 2024 Covea Insurance plc UpheldInsuranceDRN-5061926 The complaint Mr T, a sole trader, complains about the handling of his commercial vehicle insurance claim by Covea Insurance plc. What happened The following is intended only as a brief summary of events. Additionally, for the sake of simplicity, even where other parties hav... (3 pages)View decision -
Decision Reference DRN-5096183
29 Oct 2024 Zurich Insurance Company Ltd UpheldInsuranceDRN-5096183 The complaint A limited company, which I will refer to as S, complains about the handling of its commercial motor insurance claim by Zurich Insurance Company Ltd. What happened The following is intended only as a summary of events. Additionally, whilst other individuals and ... (6 pages)View decision -
Decision Reference DRN-5111173
29 Oct 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5111173 The complaint Mrs C is unhappy with the settlement she’s received from Royal & Sun Alliance Insurance Limited (RSA) after making a claim under her home insurance policy. What happened Mrs C has a home insurance policy with RSA. Mrs C’s hob was damaged, so a claim was ma... (4 pages)View decision -
Decision Reference DRN-5110296
29 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5110296 The complaint A company which I’ll refer to as P, complain about the closure of its business current account (the Account) by Barclays Bank UK PLC (Barclays) In bringing this complaint, P is represented by its director who I’ll refer to as Mr W. What happened The background ... (4 pages)View decision -
Decision Reference DRN-4817945
29 Oct 2024 QBE UK Limited Not upheldInsuranceDRN-4817945 The complaint A limited company, which I will refer to as L, complains about the handling of its claim by QBE UK Limited. What happened The following is intended only as a brief summary of events. Additionally, although other parties have been involved, I have largely just r... (3 pages)View decision -
Decision Reference DRN-5015476
29 Oct 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-5015476 The complaint Mrs S has complained about a transfer of her Sun Life Assurance Company of Canada (UK) Limited (Sun Life) personal pension to a small self-administered scheme (SSAS) in April 2015. Mrs S’s SSAS was subsequently used to invest in Llana Beach, a resort developmen... (17 pages)View decision -
Decision Reference DRN-5108831
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5108831 The complaint Mr W, through a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead,... (5 pages)View decision
