We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4569011
23 Jan 2024 Topaz Finance Limited Not upheldMortgagesDRN-4569011 The complaint This complaint’s about a Jasper-branded buy-to-let (BTL) mortgage Mr W holds with Topaz Finance Limited. Mr W is unhappy that Jasper didn’t tell him he was accumulating arrears after his monthly payment went up but he didn’t change his standing order. Mr W says th... (4 pages)View decision -
Decision Reference DRN-4333604
23 Jan 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4333604 The complaint Ms S complains that Frasers Group Financial Services Limited (Studio) lent to her irresponsibly. Ms S says she's in financial difficulties and she can’t afford the repayments. This in turn has had an impact on her already poor health and financial situation. ... (3 pages)View decision -
Decision Reference DRN-4400221
23 Jan 2024 Al Rayan Bank PLC Not upheldBanking and PaymentsDRN-4400221 The complaint Mr W complains that Al Rayan Bank PLC failed to give him proper notification concerning the change in interest rate and of the availability of an updated issue of his saver account. What happened Mr W had invested money in an everyday saver account (Issue 2) from ... (3 pages)View decision -
Decision Reference DRN-4557657
23 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4557657 The complaint Mr and Mrs M are complaining that U K Insurance Limited (UKI) has declined a claim they made on their commercial property insurance policy. What happened On 21 December 2022 Mr and Mrs M contacted UKI to claim for significant damage arising from a leak in their te... (4 pages)View decision -
Decision Reference DRN-4559571
23 Jan 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4559571 The complaint Mr J complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) didn’t provide a fair and reasonable response to his claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) in relation to a timeshare produ... (7 pages)View decision -
Decision Reference DRN-4297662
23 Jan 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4297662 The complaint Ms K, Ms T and a limited company, M, complain about how Aviva Insurance Limited handled the escape of water claim made on their property owners insurance policy. M owns the leasehold property to which this claim relates. Mr S is a director of M and has made repres... (4 pages)View decision -
Decision Reference DRN-4256158
23 Jan 2024 AWP P&C SA UpheldInsuranceDRN-4256158 The complaint Mr I is complaining about the way AWP P&C SA handled a claim he made on his motor warranty policy. What happened In January 2023 Mr I damaged a tyre on his car when he hit a pothole. He contacted AWP to seek assistance through his motor warranty policy which a... (4 pages)View decision -
Decision Reference DRN-4277593
23 Jan 2024 Folgate Insurance Company Ltd Not upheldInsuranceDRN-4277593 The complaint Mr and Mrs M are complaining that Folgate Insurance Company Ltd has avoided their commercial property insurance policy and declined a claim they made for fire damage. What happened In August 2020 Folgate automatically renewed Mr and Mrs M’s commercial insurance po... (3 pages)View decision -
Decision Reference DRN-4508379
23 Jan 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4508379 Complaint Mrs G has complained that J D Williams & Company Limited (trading as “Simply Be”) irresponsibly provided her with a catalogue shopping account and increased her credit limit when her credit history wasn’t good. Background This complaint is about a catalogue shoppi... (3 pages)View decision -
Decision Reference DRN-4545434
23 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4545434 The complaint Mr W and Ms W complain that Monzo Bank Ltd (‘Monzo’) won’t refund the money they lost after falling victim to a scam. The complaint was brought by a representative for Mr W and Ms W, but the Monzo account is held in Ms W’s sole name. For simplicity, I’ll refer to ... (5 pages)View decision
