We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-6109814
23 Feb 2026 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-6109814 The complaint Mr M complains that Monzo Bank Ltd failed to give him adequate support following his disclosure to it of his gambling addiction, resulting in his making a large number of gambling payments after being coerced to do so. What happened Mr M initially contacted Mon... (4 pages)View decision -
Decision Reference DRN-6113007
23 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6113007 The complaint Mr M complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“Lender”) has acted unfairly and unreasonably in turning down his claim under section 75 of the Consumer Credit Act 1974 (“CCA”) and in being party to an unfair credi... (7 pages)View decision -
Decision Reference DRN-6172212
23 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6172212 The complaint Mr O’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, (the ‘Lender’), acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Cre... (4 pages)View decision -
Decision Reference DRN-5830852
23 Feb 2026 MORGAN CLARK LIMITED Not upheldInsuranceDRN-5830852 The complaint Ms D and Mr S complain about the service provided by Morgan Clark Limited after they instructed it to assist them with a claim they made under their home insurance policy. As most of the communication regarding the claim and complaint has been from Mr S, I’ll r... (5 pages)View decision -
Decision Reference DRN-6019556
23 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6019556 The complaint Mr C’s complaint is that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by deciding against paying his claim under Section 75 of the CCA. What happened Mr C was an existing member of a t... (4 pages)View decision -
Decision Reference DRN-6148045
23 Feb 2026 BUPA Insurance Limited Not upheldInsuranceDRN-6148045 The complaint Mr and Mrs S have complained that BUPA Insurance Limited declined a claim they made on a private medical insurance policy. What happened Mr and Mrs S bought the policy in July 2024. In February 2025, Mrs S made a claim which Bupa declined on the basis that the... (2 pages)View decision -
Decision Reference DRN-6162792
23 Feb 2026 SPF Private Clients Limited Not upheldMortgagesDRN-6162792 The complaint Mr M complains that SPF Private Clients Limited caused delay in arranging a mortgage for him, leading to him having to take out alternative – and more expensive – finance to proceed with his property purchase. What happened In 2024 Mr M decided to purchase a ne... (6 pages)View decision -
Decision Reference DRN-5888975
23 Feb 2026 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5888975 The complaint Ms R is unhappy that Clydesdale Bank Plc, trading as Virgin Money, are reporting late payments to her credit file. What happened Ms R has a credit card account with Virgin. In 2024, Ms R unfortunately began experiencing financial difficulty and engaged with a d... (2 pages)View decision -
Decision Reference DRN-5907140
23 Feb 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5907140 The complaint Miss A complains about HSBC UK Bank Plc’s (“HSBC”) actions upon her notifying them there had been an unauthorised payment on her account. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in ... (3 pages)View decision -
Decision Reference DRN-6168276
23 Feb 2026 Blue Motor Finance Limited Not upheldConsumer CreditDRN-6168276 The complaint Mr K complains that BLUE MOTOR FINANCE LIMITED (who I’ll call BMF) should have made him aware of the shortfall he may face in the event a car he was financing from them was declared a total loss. He says BMF were unreasonable to report adverse information to hi... (2 pages)View decision