We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4819503
31 May 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4819503 Complaint Mr W complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the agreement was unaffordable. Background In January 2020, BMF provided Mr W with finance for a used car. The cash price of the vehicle was £2,... (3 pages)View decision -
Decision Reference DRN-4799196
31 May 2024 Family Finance Limited Not upheldConsumer CreditDRN-4799196 Complaint Miss R complains that Family Finance Limited (“Family Finance”) unfairly entered into a hire- purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In November... (4 pages)View decision -
Decision Reference DRN-4813925
31 May 2024 Chetwood Financial Limited Not upheldBanking and PaymentsDRN-4813925 Complaint Miss F has complained about a credit card Chetwood Financial Limited (trading as “Wave”) provided to her. She says the credit card was irresponsibly provided to her she already had substantial debt which she was struggling to make payments to. Background Wave provided... (4 pages)View decision -
Decision Reference DRN-4745853
31 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4745853 The complaint Mrs D complains that Santander UK Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In December 2022, Mrs D was looking to get some building work done at her property. She posted about the work on an online ser... (4 pages)View decision -
Decision Reference DRN-4631480
31 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4631480 The complaint Mr M complained that National Westminster Bank Plc (“NatWest”) irresponsibly granted him an overdraft, with the limit then increasing over time, that he couldn’t afford to repay. What happened Mr M has had an overdraft arrangement on his current account since 2015... (3 pages)View decision -
Decision Reference DRN-4787370
30 May 2024 One Insurance Limited UpheldInsuranceDRN-4787370 The complaint Mrs J complains about One Insurance Limited (“One Insurance”) for not providing greater and faster help to her when she experienced a serious leak at her home. She wants One Insurance to compensate her for her losses. What happened Mrs J lives in a bungalow. She i... (3 pages)View decision -
Decision Reference DRN-4698021
30 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4698021 The complaint Mrs R complains that Aviva Insurance Limited (“Aviva”) refused to insure her property, incorrectly stating it had suffered from subsidence. What happened In 2019 Mrs R took out contents insurance with Aviva. She says she was told that she would be able to take out... (2 pages)View decision -
Decision Reference DRN-4210095
30 May 2024 ATLANTIC CAPITAL MARKETS LTD Not upheldInvestmentsDRN-4210095 The complaint Mr L complains that Atlantic Capital Markets Limited (‘Atlantic’) didn’t do enough to stop his contracts for difference (CFD) positions from being closed out due to a margin call. Mr L would now like Atlantic to compensate him for the investment losses he says he ... (3 pages)View decision -
Decision Reference DRN-4501738
30 May 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-4501738 The complaint Miss K is unhappy that a car supplied to her under a hire purchase agreement with CA Auto Finance UK Ltd trading as FCA Automotive Services UK (‘FCA’) was of an unsatisfactory quality. What happened In December 2022, Miss K was supplied with a used car through a h... (5 pages)View decision -
Decision Reference DRN-4462645
30 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4462645 The complaint Mrs H complains National Westminster Bank Plc (“NatWest”) won’t refund transactions she disputes authorising due to identity fraud. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’... (7 pages)View decision
