We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4727888
30 May 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4727888 The complaint Mr N complains that The Prudential Assurance Company Limited (Prudential) unfairly applied a market value reduction (MVR) to his personal pension plan (PPP) when he transferred it. He wants the MVR deducted paid to his new pension plan. What happened Mr N had a PP... (4 pages)View decision -
Decision Reference DRN-4826105
30 May 2024 Santander UK Plc UpheldMortgagesDRN-4826105 The complaint Miss T complains that Santander UK Plc won’t remove her ex-husband from the mortgage in line with a Court Order. She said this is causing her a great deal of stress and putting her at risk of harm. What happened Miss T has a mortgage with Santander and in June 202... (5 pages)View decision -
Decision Reference DRN-4714758
30 May 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4714758 The complaint Mr and Mrs G complain that the interest rate Mortgage Agency Services Number Five Limited (MAS5) has charged on their mortgage has been unfairly high. They also complain they’ve not been able to take out a new interest rate product. What happened Mr and Mrs G took... (11 pages)View decision -
Decision Reference DRN-4808436
30 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4808436 The complaint Mr S complains Lloyds Bank PLC (“Lloyds”) closed his account which was in an unarranged overdraft and registered a default against him in 2022 with credit reference agencies. Mr S says Lloyds didn’t notify him nor followed a fair process in doing so. To put things... (4 pages)View decision -
Decision Reference DRN-4824571
30 May 2024 esure Insurance Limited UpheldInsuranceDRN-4824571 The complaint Mr G complains that esure Insurance Limited delayed settling a claim made on his motor insurance policy. He wants compensation for his consequent losses and for the effect on his credit score. What happened Mr G’s lease car was damaged in an incident, and it was ... (3 pages)View decision -
Decision Reference DRN-4689099
30 May 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-4689099 The complaint Mr H has said that as he received a statement with no interest charges he assumed he was not being charged interest on his two buy-to-let (“BTL”) mortgages he holds with Clydesdale Bank Plc trading as Virgin Money. He says the interest only terms ended in 2018 and... (5 pages)View decision -
Decision Reference DRN-4626631
30 May 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-4626631 The complaint Mr S complains about the way Inter Partner Assistance SA (“IPA”) handled a claim made under his legal expenses insurance (LEI) policy. Mr S is represented in bringing this complaint and so, any reference to him also includes the comments of his representative. Any... (6 pages)View decision -
Decision Reference DRN-4700555
30 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4700555 The complaint Mr A complains on behalf of Mrs A that Santander UK Plc failed several times to set up a standing order for her which caused her inconvenience. What happened In June 2023 Mr A contacted Santander to set up an appointment for a branch visit for himself and Mrs A. H... (2 pages)View decision -
Decision Reference DRN-4737340
30 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4737340 The complaint Ms L has complained about the service she has received from Admiral Insurance (Gibraltar) Limited in relation to her car insurance policy and a claim under it. Any reference to Admiral includes its agents. What happened Ms L said originally that the underside of h... (5 pages)View decision -
Decision Reference DRN-4712688
30 May 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4712688 The complaint Mr H & Mrs Y complain that Royal & Sun Alliance Insurance Limited (“RSA”) mishandled a claim on a motor insurance policy. What happened The subject matter of the insurance was a car, first registered in 2016. Mr H acquired the car in about 2019. For the ye... (2 pages)View decision
