We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4682884
14 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4682884 The complaint Mrs T complains that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly avoided her home insurance policy and declined her claim after her home was burgled. RSA is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the action... (4 pages)View decision -
Decision Reference DRN-4454380
14 Mar 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4454380 The complaint Ms K complains that Bank of Scotland plc won’t agree to extend the term of her interest only mortgage or convert it to repayment terms. This complaint is about Birmingham Midshires and Bank of Scotland – which are both trading styles of Bank of Scotland plc. What ... (3 pages)View decision -
Decision Reference DRN-4644200
14 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4644200 The complaint Mr A is unhappy that National Westminster Bank Plc (“NatWest”) allowed a direct debit to leave his account after he cancelled the direct debit instruction. What happened Mr A had a direct debit which was scheduled to be paid from his NatWest account on 24 August 2... (2 pages)View decision -
Decision Reference DRN-4553513
14 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4553513 The complaint Mr T complains Santander UK PLC cannot find his account and will not pay the balance, plus interest, shown on a passbook from 1992. What happened The circumstances that led to the complaint are well known by both parties, so I won’t repeat them in detail, but in s... (3 pages)View decision -
Decision Reference DRN-4299391
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299391 The complaint M, a limited company complains that Barclays Bank UK PLC closed its bank account without reason. M want Barclays to provide a proper explanation and reopen the account. M also want Barclays to pay compensation for the financial losses it suffered as a result of it... (4 pages)View decision -
Decision Reference DRN-4449039
14 Mar 2024 Nationwide Building Society Not upheldMortgagesDRN-4449039 The complaint Miss L and Mr S complain that the term on their mortgage with Nationwide Building Society hasn’t reduced as they expected as a result of the regular overpayments they’ve made, and that Nationwide failed to explain to them how overpayments would affect the term. Wh... (2 pages)View decision -
Decision Reference DRN-4299728
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299728 The complaint M, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. M want Barclays to provide a proper explanation and reopen the accounts. M also want Barclays to pay compensation for the financial losses it suffered as a result of ... (4 pages)View decision -
Decision Reference DRN-4372105
14 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4372105 The complaint Mr A complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he has lost as a result. What happened In September 2021, Mr A met a third party on Pinteres... (3 pages)View decision -
Decision Reference DRN-4649587
14 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4649587 The complaint Mr and Mrs H are unhappy with what Society of Lloyd's did following a claim Mr H made on their legal expenses insurance policy. What happened Mr H has a long running dispute over his pension entitlement. He made a claim on his legal expenses policy in July 20... (3 pages)View decision -
Decision Reference DRN-4559945
14 Mar 2024 Santander UK Plc Not upheldMortgagesDRN-4559945 The complaint Mr and Mrs D have complained about delay by Santander UK Plc in processing their application for a further advance on their mortgage. Mr D, who has dealt with the complaint throughout, says that if Santander had acted in a timely fashion to get to a point in Septe... (3 pages)View decision
