We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4563162
14 Mar 2024 FIL Wealth Management Limited UpheldPensions and AnnuitiesDRN-4563162 The complaint Mr P complaint about FIL Wealth Management Limited’s (‘FIL’) review conclusion that it had given him suitable advice to transfer the benefits from the British Steel Pension Scheme (“the BSPS”) to an alternative pension. FIL was required to carry out the review und... (8 pages)View decision -
Decision Reference DRN-4299360
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299360 The complaint P, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. P want Barclays to provide a proper explanation and reopen the accounts. P also want Barclays to pay compensation for the financial losses it suffered as a result of ... (4 pages)View decision -
Decision Reference DRN-4235779
14 Mar 2024 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4235779 The complaint Mr and Mrs M complain about Argentis Wealth Management Ltd (‘Argentis’). They complain the advice they were given by Argentis to change some investments they had wasn’t suitable for them. And the fees and charges they have paid were unreasonable. This has caused w... (3 pages)View decision -
Decision Reference DRN-4534094
14 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4534094 The complaint Mrs K complains that Metro Bank PLC did not refund a payment of £1,925 she lost to a scam. What happened Mrs K received a text message from who she thought was a legitimate merchant offering her a refund of £95. They convinced her to download Anydesk, as well as a... (3 pages)View decision -
Decision Reference DRN-4299402
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299402 The complaint I, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. I want Barclays to provide a proper explanation and reopen the accounts. I also want Barclays to apologise and pay compensation for the financial losses it suffered a... (4 pages)View decision -
Decision Reference DRN-4648417
14 Mar 2024 AXA Insurance Designated Activity Company Not upheldInsuranceDRN-4648417 The complaint Mr D has complained that AXA Insurance Designated Activity Company wrongly treated his claim under his motor policy for malicious damage to his windscreen as a vehicle damage claim and recorded this on the Claims and Underwriting Exchange (CUE). Mr D believes this... (3 pages)View decision -
Decision Reference DRN-4364349
14 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4364349 The complaint Mrs C complains some of her money went missing when she went make a cash deposit in branch to her Santander UK PLC (“Santander”) account. What happened Mrs C says she went into her branch to deposit £2020 in cash, however, the cashier informed her that the cash am... (2 pages)View decision -
Decision Reference DRN-4358161
14 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4358161 The complaint Mr N complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr N has a representative but for ease of reading I will mainly just refer to Mr N. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4681064
14 Mar 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4681064 The complaint Mrs F complains AXA Insurance UK Plc (“AXA”) breached data protection rules by passing her details to a third party. What happened The circumstances of this complaint are well known to both parties, so I’ve summarised events. Mrs F had a car insurance policy with... (2 pages)View decision -
Decision Reference DRN-4299723
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299723 The complaint F, a limited company complains that Barclays Bank UK PLC closed its bank account without reason. F wants Barclays to provide a proper explanation and reopen the account. F also wants Barclays to apologise and pay compensation for the financial losses it suffered a... (4 pages)View decision
