We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4522867
14 Mar 2024 Nottingham Building Society Not upheldMortgagesDRN-4522867 The complaint Mr B and Ms G complain that Nottingham Building Society misrepresented that they would have the fixed interest rate on their mortgage for a full two years. What happened In September 2022 Mr B and Ms G took out a mortgage with Nottingham Building Society. They rec... (2 pages)View decision -
Decision Reference DRN-4516387
14 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4516387 The complaint Mr M complaints that J. P. Morgan Europe Limited (trading as Chase) has not refunded money he lost to a scam. What happened Mr M says that he came across an investment opportunity on social media. He submitted his details and was then called by someone claiming to... (3 pages)View decision -
Decision Reference DRN-4506298
14 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsThe complaint Mr M complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr M was introduced to a cryptocurre... (3 pages)View decision -
Decision Reference DRN-4660963
14 Mar 2024 Covea Insurance plc UpheldInsuranceThe complaint Mr L and Mr L complain about the way Covea Insurance plc recorded a claim made on Mr L juniors motor insurance policy. Mr L junior is the policy holder and his father, also Mr L, was a named driver. For ease, I’ll refer to Mr L junior as Mr L(J) throughout this decision and h... (3 pages)View decision -
Decision Reference DRN-4590049
14 Mar 2024 Amtrust Europe Limited UpheldInsuranceDRN-4590049 The complaint Ms R complains about how Amtrust Europe Limited has dealt with a claim she made on a legal expenses insurance policy. All references to Amtrust are also intended to include the actions of its agents/claims handlers. What happened What follows is intended to be a s... (3 pages)View decision -
Decision Reference DRN-4439214
14 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4439214 The complaint P, a limited company complains that Barclays Bank UK Plc didn’t do enough to prevent the loss it suffered when it sent money to a Barclays account as the result of a scam. Mr I, a director of P has brought the complaint on its behalf, but for ease of reading, I’ll... (4 pages)View decision -
Decision Reference DRN-4299717
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299717 The complaint C, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. C wants Barclays to provide a proper explanation and reopen the accounts. C also wants Barclays to apologise and pay compensation for the financial losses it suffered... (4 pages)View decision -
Decision Reference DRN-4462165
14 Mar 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4462165 The complaint Mr T complains Tesco Personal Finance PLC trading as Tesco Bank (“Tesco Bank”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr T says two transactions, totalling £532.11, were taken from his account in July 2022 ... (2 pages)View decision -
Decision Reference DRN-4644039
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4644039 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loa... (5 pages)View decision -
Decision Reference DRN-4299712
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299712 The complaint C, a limited company complains that Barclays Bank UK PLC closed its bank accounts without reason. C wants Barclays to provide a proper explanation and reopen the accounts. C also wants Barclays to pay compensation for the financial losses it suffered as a result o... (4 pages)View decision
