We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4299460
14 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4299460 The complaint M, a limited liability partnership complains that Barclays Bank UK PLC closed its bank accounts without reason. M wants Barclays to provide a proper explanation and reopen the accounts. M also wants Barclays to pay compensation for the financial losses it suffered... (4 pages)View decision -
Decision Reference DRN-4438435
14 Mar 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4438435 The complaint Mr F complains about a car he acquired through a hire purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (RCI). Mr F has experienced a significant issue with the car’s engine and this has resulted in the car being undriva... (4 pages)View decision -
Decision Reference DRN-4452304
14 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4452304 The complaint Mr M complains about a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. The car has suffered a significant fault that requires a replacement engine and Mr M is unhappy as Moneybarn will not assist with the cost of the repairs... (3 pages)View decision -
Decision Reference DRN-4566267
14 Mar 2024 Newcastle Building Society Not upheldBanking and PaymentsDRN-4566267 The complaint Mr S complains that Newcastle Building Society (Newcastle) failed to pay interest on his account. What happened Mr S says that Newcastle failed to pay any interest on his account in 2022, or provide him with an interest statement. He says he raised a query about i... (2 pages)View decision -
Decision Reference DRN-4659085
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4659085 The complaint Mr P complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans which were unaffordable. What happened A summary of Mr P’s borrowing can be found in the table below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4664384
14 Mar 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4664384 The complaint Mrs R is a sole trader, trading as S. She complains Accelerant Insurance Europe SA/NV turned down a claim she made on her combined liability insurance policy. What happened S offers horse riding services. In February 2023 Mrs R contacted Accelerant (via her broker... (4 pages)View decision -
Decision Reference DRN-4634303
14 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4634303 The complaint X complains that Santander UK Plc didn’t do enough to protect him from the financial harm caused by a scam, or to help him recover the money once he’d reported the scam. What happened In March 2023 X was looking for flights for him and his father to and from the c... (3 pages)View decision -
Decision Reference DRN-4652603
14 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4652603 The complaint Mrs G complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened Mrs G was the victim of a job task scam after being contacted on a mobile messaging service app. She was told that she could earn commission from c... (6 pages)View decision -
Decision Reference DRN-4314340
14 Mar 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4314340 The complaint Mr A complains that TSB Bank plc (“TSB”) failed to refund a payment for which he was overcharged, and also provided him with poor customer service. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here.... (2 pages)View decision -
Decision Reference DRN-4596930
14 Mar 2024 WDP Insurance Limited UpheldInsuranceDRN-4596930 The complaint Ms D is unhappy with the level of excess WDP Insurance Limited said she would have to pay when she made a claim on her mobile phone insurance policy. What happened In August 2023 Ms D called WDP as she wanted to make a claim on her policy. WDP said an excess would... (2 pages)View decision
